I do not want to use this app in anyway please do not bill me

Mikefazz
Mikefazz Member Posts: 1

I do not want to use this app in anyway please do not bill me

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Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,107
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    @Mikefazz, I moved this to the account section for you.  Also tagging @Dylan_From_Fing and @Karl_From_Fing for awareness.

    In the interim, unless you have bought the app, I don’t think Fing can just bill you.  If you have purchased a subscription, you can usually cancel from the App Store you purchased from.
    Thats Daphnee, she's a good dog...
  • Michal_From_Fing
    Michal_From_Fing Member, Administrator, Moderator, Desktop Help, Fing Team Posts: 37
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    Hi @Mikefazz
    I have created a support ticket in relation to the issue.
  • Robert_stenholm88
    Robert_stenholm88 Member Posts: 1
    First Comment
    edited November 20, 2022 #4

    Fing why did you bill me i don,t want it and i didnt get . why didnt i get any confirmation so i could close this . I dont have afford for this my 4 children want Christmas toys. please send me my money back

  • Marc
    Marc Moderator, Beta Tester Posts: 3,107
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    @Robert_stenholm88, below are methods provided by Fing for canceling your subscription.  if this is not the method you used to order, then @Michal_From_Fing (tagged here) may be able to help you.

    Apple does not provide Fing with a means to directly cancel/refund user subscriptions.

    If you are looking to cancel/change your Fing App subscription, see the below information. Choose the one based on the OS type you are using.. 

    Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

    Link for Apple (Appstore): https://support.apple.com/en-us/HT202039

    Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

    Thats Daphnee, she's a good dog...
    Karl_From_Fing
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 404
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    Thanks @Marc
    For looping us in!
    @Robert_stenholm88
    We have a support ticket for you in relation to this, please respond at your earliest convenience via email there and we'd be happy to troubleshoot further.