I bought a used Fingbox

marcusdavis
marcusdavis Racine WisconsinMember Posts: 3
First Comment Photogenic

Hello,

I bought a used Fingbox v2 on Mercari , but I can't get it into my account. Please help me out.

Thanks,

Marcus Davis 
Andis Company 

Answers

  • Pixel
    Pixel Devon, U.K.Member, Moderator, Beta Tester Posts: 395
    100 Likes 25 Answers 100 Comments Second Anniversary
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    Hi @Karl_From_Fing could you please update the user account details for this users fingbox. 🙏🏽
    Karl_From_Fing
  • marcusdavis
    marcusdavis Racine WisconsinMember Posts: 3
    First Comment Photogenic
    What do you mean by Updating my account? 
    Marcus Davis 
    Andis Company 
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
    100 Comments 25 Likes 5 Answers 5 Awesomes
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    Hey @marcusdavis
    I have created a support ticket for you in relation to this. May I ask you to respond at your earliest convenience. Thank you!

  • marcusdavis
    marcusdavis Racine WisconsinMember Posts: 3
    First Comment Photogenic

    Ok so I get the blue light, I tried powering it down and resetting the network. But the Blue light keep coming back. I never gotten the green light. Help What am I missing?

    Marcus Davis 
    Andis Company 
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
    100 Comments 25 Likes 5 Answers 5 Awesomes
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    Hey @marcusdavis
    May I ask you to respond via email to the email I sent you? This is just so we can keep troubleshooting it with support directly!