OG Fingbox - Reset Button Not Working / Missing?

digitaldownfall
digitaldownfall Member Posts: 2
Second Anniversary Name Dropper First Comment Photogenic
Hi there,

As the discussion title says, I'm unable to factory reset my Fingbox (OG) as there seems to be no button in the hole to press with a paperclip as per the official instructions. Has anyone else had this? And is there another way to factory reset? This was purchased directly from Fing as part of the 'Super Secret InDemand' on IGG, Contribution ID 17619 if that helps the Fing team.

Any help would be much appreciated...

Thanks!

Chris
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Comments

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
    100 Comments 25 Likes 5 Answers 5 Awesomes
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    Hey @digitaldownfall
    Fing Support are able to manually reset a Fingbox on our backend. Please reach out to [email protected] with a picture of your MAC address (located on the underbelly of the physcial fingbox) and we can begin this process.
  • digitaldownfall
    digitaldownfall Member Posts: 2
    Second Anniversary Name Dropper First Comment Photogenic
    Hi @Karl_From_Fing
    I'll email them but don't have the device with me at the moment. While good to know it can be done, I'm still a bit worried about the lack of the reset button.
    Chris