Fing identifies generic router. Home network does not. my actual router is identified with Ip addres

KayM
KayM Member Posts: 2
First Comment
when i check the logs on home network the generic router becomes active at certain times but my modem stays active. it does not show the device on my home network at all

Answers

  • KayM
    KayM Member Posts: 2
    First Comment
    in the list of active devices the generic router isnt listed. Fing found this device but how can i locate it to remove from my network?

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 404
    100 Comments 25 Likes 5 Answers 5 Awesomes
    ✭✭✭
    Hey @KayM

    Initially, I would like to confirm if you have a Fingbox or not. The Fing App is a free network scanning App. In order to block devices from joining a network, you will need a Fingbox. Fingbox is an external hardware that plugs into your router and gives you enhanced visibility, security and control over your network. To find out more: https://www.fing.com/products/fingbox/.


    If you have a Fingbox, I would like to confirm if you are connected to the Fing App with the account on which the Fingbox is associated. You can verify this by going into the Fing App settings and checking the name of the Fingbox. If it is the correct account and you can see your Fingbox, then please follow these links for articles relating to device blocking:


    · Device blocking: Device Blocking – Fing

    · Internet Pause: Internet Pause – Fing

    · Wifi Intrusion protection: WiFi Protection – Fing

    · DigitalFence: DigitalFence™ – Fing


    You can also try to 'Enable' the Automatic Block New Devices' feature which will add more security if any of device tries to access your network. To do this, please go to your Fingbox settings. When you open the settings, the first option will be 'Automatically block new devices' (Yes/No).


    For a full list of useful troubleshoot tips and guides, please visit our knowledge base at https://help.fing.com/.

    For any further queries, please visit our Fing community here: https://community.fing.com