Subscription not showing up even though I’m paid through December please help!

Dronc7639

I have a subscription for premium but showing up that I don’t, can you help? It’s says it expires in December

Marc

Hey @Dronc7639, have you confirmed that you are logged in with the same account / email address that you used when you started the subscription?  Thats can be an issue when subscriptions don't seem to work.

Also, let me tag @Dylan_From_Fing and @Karl_From_Fing to see if they can assist you further.

Karl_From_Fing

Hey @Dronc7639
I'd just like to add on @Marc
response here - let us know!

Armistead

This is happening to me as well.  I paid for premium a few months ago and after the update it says I don't have it.  When the fing people helped me change my email on the account, they didn't transfer my subscription....

Karl_From_Fing

Hey @Armistead
Are you able to use the premium features? 
In addition, we have listened to the feedback provided by yourself and others and we are at the moment attempting a manual transition method towards people who want to change their subscription to a new account. This is done on a case by case situation

Armistead

Yes, I am able now, thanks!