I would like to refund

Ebrolya

Hello. I forgot to cancel my auto subscription. I did't use application after payment. Can i get refund?

Marc

This is how Fing has recommended cancelling subscriptions previously..

Apple does not provide Fing with a means to directly cancel/refund user subscriptions.
If you are looking to cancel/change your Fing App subscription, see the below information. Choose the one based on the OS type you are using.. 
Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

Link for Apple (Appstore): https://support.apple.com/en-us/HT202039

Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Ebrolya

Marc said:

This is how Fing has recommended cancelling subscriptions previously..

Apple does not provide Fing with a means to directly cancel/refund user subscriptions.
If you are looking to cancel/change your Fing App subscription, see the below information. Choose the one based on the OS type you are using.. 
Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

Link for Apple (Appstore): https://support.apple.com/en-us/HT202039

Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Google told me that they can't refund my purchase and that I need to contact the developer for a refund.

Marc

@Karl_From_Fing, do you have any suggestions based on the response @Ebrolya received from Google?

Ebrolya

Marc said:

@Karl_From_Fing, do you have any suggestions based on the response @Ebrolya received from Google?

 Please, answer me. Is it possible to make refund?

Karl_From_Fing

Hey @Ebrolya
There isn't a premium subscription associated with this account itself, so I can't take a deeper dive. Can I ask you to reach out to [email protected] via the email address associated with the premium account?

Ebrolya

https://community.fing.com/discussion/comment/33507#Comment_33507

I did not log into my account in the mobile application after the purchase. Now I'm logged in. Check, please.

Karl_From_Fing

Hey @Ebrolya
Thanks for that.
I've checked, and yes your subscription is directly through Google so the refund would need to be handled through them. Would you mind re-reaching out to whomever you had contact with previously and letting them know we have reverted you to them because the subscription is through their Play Store?

Ebrolya

https://community.fing.com/discussion/comment/33509#Comment_33509

Here is what Google told me

--------

Hello! 

We have received your request for a refund of 29.00 GEL for the content you purchased: Nutrient Account (Fing - Network Tools) (Growth ID: GPA...). Unfortunately, as per your choice, we are unable to refund your purchase. We apologize for the inconvenience.

Karl_From_Fing

Hey @Ebrolya
It looks like they are refusing your refund request as per their own policies. This is not something I can be of assistance with.

Ebrolya

https://community.fing.com/discussion/comment/33519#Comment_33519

Shoot!