Why is it not possible to change the email for a Premium license?

RistoJ
RistoJ FinlandMember Posts: 5
Name Dropper First Comment Photogenic
There are situations where you are forced to change your email address to a new one. Make it is possible to transfer premium account holdership to new email address. 
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  • Marc
    Marc Moderator, Beta Tester Posts: 3,081
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    Hi @RistoJ, let me tag @Karl_From_Fing and @Dylan_From_Fing to see if they can help. 
    Thats Daphnee, she's a good dog...
  • RistoJ
    RistoJ FinlandMember Posts: 5
    Name Dropper First Comment Photogenic
    edited May 13, 2022 #3
    Hi @Marc

    The feature I requested has already been taken forward as a wish to improve.  I previously received a response from support that it is not currently possible to transfer a Premium license to another email address.  

    This should tell you when you are buying a Premium license. Now I have paid for 6 months (1 year license) which I am unable to take advantage of.

    BR, Risto
  • Marc
    Marc Moderator, Beta Tester Posts: 3,081
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    @Karl_From_Fing, thinking out loud.  Could support not delete the old account / email address, create a new account and credit the remaining balance to that new account as a one off?
    Thats Daphnee, she's a good dog...
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
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    Hey @Marc and @RistoJ
    Based on our user feedback we are attempting to implement a process to allow this, it isn't  as streamlined as it stands, but we have a workaround we are utilising at the moment. RistoJ, do you still have a support ticket open in relation to this?
  • RistoJ
    RistoJ FinlandMember Posts: 5
    Name Dropper First Comment Photogenic

    Hi @Karl_From_Fing ,

    I made a support request as part of assigning my Fingbox mac address to my new email address. I will send you a ticket number as a private message. However, I do not know if the ticket has already been closed, but I received a response from the support that it would not be possible to transfer the license. Thanks for help!

    BR,

    Risto

  • AlanDean
    AlanDean Member Posts: 2
    First Comment First Anniversary Photogenic
    I too need to change the registered email for my Fing account. As I prepare to change ISPs I am moving to non-ISP email service. My annual renewal is up next month. Do I need to let it lapse and re-subscribe under the new email? That seems like a bit much.
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
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    Hey @RistoJ
    and @AlanDean
    I have created new support tickets for both of you in relation to this. Please respond at your earliest convenience.
    RistoJ
  • AlanDean
    AlanDean Member Posts: 2
    First Comment First Anniversary Photogenic
    Uh, thank you. I am migrating away from my IPS supplied email in preparation for changing ISPs. The question still stands: How do I change my Fing registered email? I am at a renewal cycle. Should I allow my Fing account to lapse and re-subscribe under my new email? As I said previously: That seems to be a bit much to do just to update contact info. I need an answer soon as my subscription is nearly at the renewal point.  
  • Prootwadl
    Prootwadl Member Posts: 5
    Second Anniversary First Comment Photogenic

    This may be a common issue. My former ISP does not exist anymore, which means that anything using my old email address is sending messages into the ether. I know multiple other people who have similar situations.

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
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    Hey @AlanDean
    It would be easier if you have a subscription to let it lapse and set up a new premium account on the new account you want associated, so if the subscription renewal date is soon please do it via this method.

  • Armistead
    Armistead Member Posts: 4
    First Comment
    I too am having this issue, I paid for Premium which is not up yet, and need to change the email because it is going away.  In like a day or so.
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
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    Hey @Armistead
    I have just created a support ticket for you in relation to this, please respond at your earliest convenience.
  • Armistead
    Armistead Member Posts: 4
    First Comment

    I got two canned emails…?

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 365
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    @Armistead
    Not sure what you mean by 'Canned emails' but I did notice you have a ticket you created yesterday so I've merged them into one another and we can tackle it in the single support ticket now