Is my Fingbox still linked to the previous owners account?

Knight182 Member Posts: 4
First Comment Photogenic

I purchased a Fingbox off eBay and can not get it to connect to save my life. I have read some things saying it could possibly be due to the box still being connected to the previous owners account. Is this something I am able to take care of or something that Fing Customer Support can do for me? Thanks!