schedule internet delay no longer seems to work

zipDC

Hi I am using the iOS app which auto updated three days ago, and since then the schedules I use to restrict my children seems to be different. When I try and delay a schedule it acknowledges but does nothing. I have rebooted the fingbox (version 1) but alas I can't delay. A bug in the latest version? Otherwise all has been great for several years and I really appreciate some of the other improvements.

zipDC

I have since done quite a lot more testing and it seems to be more that just the delay function in that editing any schedule parameter is ignored. reinstalling the app makes no difference. however i switched to an android tablet snd installed the lastest version and all works fine. seems to me that its a bug in the latest iOS version.

Dylan_From_Fing

Thank you for this! 

Rawr

I'm having the same issue on my Android mobile which is a Samsung Galaxy S20. I even installed fing app on an old Android mobile but having the same issues. Happend somewhere between april 8th and april 18th. I know this becase april 8th I changed to my "vacation"-schedules for the kids since it was Easter-vacation for the schools.

None of the schedule-settings is possible to change. Switching nor deleting profiles in "Schedule internet downtime" works and gives an error saying: "Could not update the schedule"

Dizzyv

I have the same issue on Galaxy S10+ on fingbox v1. Reinstalling the app does not help. Deleting users and adding again does not work. Trying to delete, modify or adding a schedule simply does not allow to be saved anymore. I am now stuck with schedules I do not want anymore and I can't add new ones or change the existing ones. Very very annoying as now the kids can stay online all night.

Please update firmware or solve issue.

Karl_From_Fing

Hey team!
To confirm, we are indeed taking this seriously due to the numerous reports we have had in relation to this. Unfortunately, I wasn't able to reproduce this issue locally. 
What this means is that I am now looking for a collection of information from those who are experiencing the issue. I am looking for;
MAC address for Fingbox:
Devices you are experiencing this issue on:
The OS of said devices:
If I could ask anybody who is experiencing this issue to reach out to me directly with this information via DM (please do not post this information publicly on this discussion) I can then create a support ticket with you and I can relay the issue back to my development team to allow us to keep track of the issue and users affected. Apologies for the inconvenience.

Mard

I have also exactly the same issue. I am using Pixel 3 XL /android 12

enggie

Hi everyone,

Checking if this error has been fixed yet?  I have experienced the same issue since April and tried all of the above with no success.   

Using Fing 11.8.3 on Android 12. 

Any fix soon?

Thanks

Karl_From_Fing

Hey @enggie
I believe this fix has been issued. May I ask you to attempt uninstalling and reinstalling the application?

enggie

Hi Karl,

Thanks for the reply. I've tried uninstalling and reinstalling to the Android Fing app 11.8.3 however the error still occurs.

I also deleted the local data and reimported the data from my online fing account but it still persists.

Are there any other work arounds to try?

Thanks

Karl_From_Fing

Hey @enggie
I have created a support ticket for you in relation to this issue!

enggie

Thanks,

Please let me know what additional information is required.