schedule internet delay no longer seems to work

zipDC
zipDC Member Posts: 3
Second Anniversary First Comment Photogenic
Hi I am using the iOS app which auto updated three days ago, and since then the schedules I use to restrict my children seems to be different. When I try and delay a schedule it acknowledges but does nothing. I have rebooted the fingbox (version 1) but alas I can't delay. A bug in the latest version? Otherwise all has been great for several years and I really appreciate some of the other improvements.

Comments

  • zipDC
    zipDC Member Posts: 3
    Second Anniversary First Comment Photogenic

    I have since done quite a lot more testing and it seems to be more that just the delay function in that editing any schedule parameter is ignored. reinstalling the app makes no difference. however i switched to an android tablet snd installed the lastest version and all works fine. seems to me that its a bug in the latest iOS version.

    Dylan_From_FingBoumaa
  • Dylan_From_Fing
    Dylan_From_Fing Administrator, Fing Team Posts: 58
    10 Comments First Answer First Anniversary 5 Likes
    ✭✭✭
    Thank you for this! 
    Dylan (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
  • Rawr
    Rawr Member Posts: 16
    10 Comments First Anniversary Name Dropper Photogenic
    edited April 18, 2022 #4
    I'm having the same issue on my Android mobile which is a Samsung Galaxy S20. I even installed fing app on an old Android mobile but having the same issues. Happend somewhere between april 8th and april 18th. I know this becase april 8th I changed to my "vacation"-schedules for the kids since it was Easter-vacation for the schools.

    None of the schedule-settings is possible to change. Switching nor deleting profiles in "Schedule internet downtime" works and gives an error saying: "Could not update the schedule"
  • Dizzyv
    Dizzyv Member Posts: 1
    First Comment
    edited April 27, 2022 #5

    I have the same issue on Galaxy S10+ on fingbox v1. Reinstalling the app does not help. Deleting users and adding again does not work. Trying to delete, modify or adding a schedule simply does not allow to be saved anymore. I am now stuck with schedules I do not want anymore and I can't add new ones or change the existing ones. Very very annoying as now the kids can stay online all night.

    Please update firmware or solve issue.

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
    100 Comments 25 Likes 5 Answers 5 Awesomes
    ✭✭✭
    Hey team!
    To confirm, we are indeed taking this seriously due to the numerous reports we have had in relation to this. Unfortunately, I wasn't able to reproduce this issue locally. 
    What this means is that I am now looking for a collection of information from those who are experiencing the issue. I am looking for;
    MAC address for Fingbox:
    Devices you are experiencing this issue on:
    The OS of said devices:
    If I could ask anybody who is experiencing this issue to reach out to me directly with this information via DM (please do not post this information publicly on this discussion) I can then create a support ticket with you and I can relay the issue back to my development team to allow us to keep track of the issue and users affected. Apologies for the inconvenience.
  • Mard
    Mard Member Posts: 4
    Photogenic First Comment

    I have also exactly the same issue. I am using Pixel 3 XL /android 12

  • enggie
    enggie Member Posts: 3
    Photogenic First Comment
    edited September 16, 2022 #8
    Hi everyone,

    Checking if this error has been fixed yet?  I have experienced the same issue since April and tried all of the above with no success.   

    Using Fing 11.8.3 on Android 12. 

    Any fix soon?

    Thanks
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
    100 Comments 25 Likes 5 Answers 5 Awesomes
    ✭✭✭
    Hey @enggie
    I believe this fix has been issued. May I ask you to attempt uninstalling and reinstalling the application?
  • enggie
    enggie Member Posts: 3
    Photogenic First Comment

    Hi Karl,


    Thanks for the reply. I've tried uninstalling and reinstalling to the Android Fing app 11.8.3 however the error still occurs.

    I also deleted the local data and reimported the data from my online fing account but it still persists.

    Are there any other work arounds to try?

    Thanks

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
    100 Comments 25 Likes 5 Answers 5 Awesomes
    ✭✭✭
    Hey @enggie
    I have created a support ticket for you in relation to this issue!
    enggie
  • enggie
    enggie Member Posts: 3
    Photogenic First Comment

    Thanks,

    Please let me know what additional information is required.