Unable to unblock device

daved2424
daved2424 Member, Beta Tester Posts: 20
Second Anniversary 10 Comments 5 Likes Name Dropper
✭✭
in Fingbox #1

Hello

I am unable to unblock a device. In the devices list it says it is blocked but when I try to go and unblock it the button is missing. If I try and delete it the device just keeps coming back. The device is unconnected and powered off.

What is going on? No matter what I try I cannot resolve this.

A3D41EE2-8DD7-4274-8C60-077B45123803.jpeg
67D6BA1E-0AC3-4D71-9454-CB913CBEF67A.jpeg


Tagged:

Answers

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #2
    Hey @daved2424
    Can I confirm with you that you have a fingbox, and may I ask you to DM me a picture of the MAC address?
  • daved2424
    daved2424 Member, Beta Tester Posts: 20
    Second Anniversary 10 Comments 5 Likes Name Dropper
    ✭✭
    #3

    Hi Karl

    Yes I have a Fingbox. I have sent you a DM.

  • daved2424
    daved2424 Member, Beta Tester Posts: 20
    Second Anniversary 10 Comments 5 Likes Name Dropper
    ✭✭
    edited March 15, 2022 #4

    Hello

    Is there any chance of assistance please?

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #5
    Hey @daved2424
    I have just responded to your DM.
  • daved2424
    daved2424 Member, Beta Tester Posts: 20
    Second Anniversary 10 Comments 5 Likes Name Dropper
    ✭✭
    #6

    Hello

    Is anyone else from Fing able to help as I am not getting much traction here.

    This blocking issue is effecting my modem and therefore causing issues with my internet connection. Any level of support would be really nice.

    Many thanks

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #7
    Hey @daved2424

    You can unblock devices in 2 ways:


    • Open Fing App and sign in.
    • Click on Fingbox/Network name from the Home tab
    • Go to the 'Device' tab
    • Click on the specific device
    • Scroll down to 'Manage this device'
    • You will see a red icon saying 'Unblock device'. Click that and it will unblock the device.


    Alternatively

    • After opening Fingbox/Network name from the Home tab
    • Go to the 'Network' tab
    • Scroll down to the 'Restricted devices' section and click on it.
    • This will display all the devices that have been blocked (along with the option to 'Unblock')

      Please let me know the results of this with some screenshots if that's okay!
  • daved2424
    daved2424 Member, Beta Tester Posts: 20
    Second Anniversary 10 Comments 5 Likes Name Dropper
    ✭✭
    #8
    Hi Karl

    As you can see from my original post, I do not have a button for unblock device, it is missing from the GUI. 

    For reference, the “Restricted Devices” section on the network tab does not exist. I presume you mean the “Blocked Devices” button on the security tab. From here I was able to resolve my issue. Some two weeks after first raising it. 

    Regards
  • benhwa
    benhwa Member, Beta Tester Posts: 2
    Third Anniversary First Comment Photogenic
    ✭
    #9
    Has this ever been resolved? I am having the same issue. The fing lights continue to pulse/alternate and I cannot find any new device to unblock. Any help would be appreciated. There is no "restricted devices" tab to go to.

Categories