Premium

Dbit72
Dbit72 Member Posts: 1 ✭
in Fing Account Change Request #1

Why is my premium membership not showing up after I purchased it

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Comments

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    ✭✭✭✭✭✭✭
    #2
    Hi @Dbit72
    I have sent you a private mail to address your query. Please check your inbox. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • V3N0M
    V3N0M Member Posts: 3
    First Comment
    ✭
    #3

    i’m sorry but I have the same issues… active subscription on apple store but not showing “premium” while using desktop app.

    what I should do?

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #4
    Hey @V3N0M
    Can you ensure that on desktop app and apple store you are using the same accounts? You can do this by checking which email is associated with each one, they should be the same.
  • V3N0M
    V3N0M Member Posts: 3
    First Comment
    ✭
    #5

    Hi

    i’ve checked. Both addresses are the same.

    I’ve made login through Apple ID.

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #6
    Hey @V3N0M
    I have sent you an email in relation to this, may I ask you to respond to that at your earliest convenience. Thank you

  • V3N0M
    V3N0M Member Posts: 3
    First Comment
    ✭
    edited March 1, 2022 #7

    Karl, I didn’t receive any mail.

    ?!


    could you contact me privately?


    thx

  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
    100 Comments 25 Likes 5 Answers First Anniversary
    ✭✭✭
    #8
    Hey @v3nom
    I have DMed you privately

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