Anyone Experience bad support from Fing

Jambo

Just wondering if its a one off or if waiting for support for over  a year without any real diagnostics or support is normal for this company? 

Robin_Ex_Fing

Jambo said:

Just wondering if its a one off or if waiting for support for over  a year without any real diagnostics or support is normal for this company? 

I am sorry to hear your experience with Fing is not satisfactory. If you like to share more details related to your issue then I can guide you better. 

Jambo

Hi Robin,

Robin (maybe  yourself) has my ticket number 102298

Robin_Ex_Fing

Jambo said:

Hi Robin,

Robin (maybe  yourself) has my ticket number 102298

Thanks for sharing the ticket number. To give an update the fix is already in the works. Our developers are working on it and as soon as the fix is released I will update you through your support ticket directly. 

Jambo

And there is the problem, no-one has taken the time to diagnose my problem properly, just open ended empty promises. Instead, every few weeks, when I chase, I get asked by Robin to try my app again to see if the problem has been resolved as new versions of the app have been released since my last chase. However, working in IT for 30 years at a high level as a Tech, and in my honest opinion I believe my issue has not been diagnosed/taken seriously. If diagnosed properly Fing would determine it's related to the HTML code in the email content I receive for online/offline devices, the URL link points me to a URL Fing account where the database is invalid/does not exist. It is an issue specific to me after removing old unused networks from my account, my account needs fixing, the system does not need fixing.

Karl_From_Fing

Hey @Jambo
We have escalated this to our developers. I do apologise that at this time it appears we are not taking this seriously - I can guarantee you we are, it is just taking some time to deal with this issue effectively. We want to ensure the best possible experience with our products. We hope to have an update for you as soon as possible.

Jambo

Actually looking back, I asked on here in November 2020, please see post below,

Email alerts not opeing correct website info — Fing Community

Then I logged it officially around the same time, which is where I am today, will I hear from a developer? what is being investigated?