ERROR: Cannot find the selected network in your account

prubi

I have a rogue network left over from when I used a VPN on my computer. I believe it is causing a variety of issues like the mobile app constantly telling me that 'Fing Account Corruption detected', being unable to rename devices, etc. When I try to select that network I get a red popup telling me 'Cannot find the selected network in your account'. So I can't get a gear icon I can click to delete the network. Basically Im at a standstill with the desktop and mobile app in terms of them being useful.

Can FING support team just go in and delete that network for me? Or should I delete my premium account and start over? Not sure how to proceed. There was a similar question asked last year but was never answered by support.

Robin_Ex_Fing

Hi,
I understand you are seeing the following message 'Fing Account corruption detected, automatic fix ongoing...'.

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This happens if the data we have in our system is inconsistent with the data on the mobile. When this happens, the Fing App tries to adjust it on the mobile, but sometimes this doesn't work.

To resolve this, please go to:

- 'Accounts & Settings' display (by clicking on the Account icon from the Home tab)

- Click on 'Account storage'

- Click 'Restore'

This should clear data from the mobile and re-download everything and should resolve this issue.

Also, If you remove the old networks from the list and then run the scan again, it will solve the issue.

To delete the network from the Fing App, please follow these steps:

• Sign in to Fing App and from the Home tab, click on "3 Lines icon"

• This will take you through to the All Networks screen which contains a list of all your networks.

• Swipe left on the Network or long tap on the network and then click on the Delete that appears. This will remove the network you have already configured.

• Go to 'Accounts & Settings' display(by clicking on the Account icon from the Home tab)

• Click on 'Account storage'
  

• Click 'Synchronize'
  

prubi

Thanks but that does not work. I go through the RESTORE process but when I go back to devices it still tells me 'Fing Account corruption detected, automatic fix ongoing...'.
When I go to NETWORKS I see four networks on my mobile app. When I use app.fing.com I actually see a fifth network associated with an old VPN I used to use at home. When I try to click on that fifth network in the app.fing.com browser interface it tells me "Cannot find the selected network in your account". That fifth phantom network is what is causing the corruption and I cannot remove it myself.
What can I do to fix that? 

Robin_Ex_Fing

@prubi
Have you tried deleting all networks from your account via Fing mobile app and then try to scan the network again?

prubi

Yes. I did that yesterday and now I have TWO phantom networks - networks that only appear on app.fing.com and that now both say 'Cannot find the selected network in your account." Also now it seems when I use Fing Desktop to scan my local network it goes through about 90% of the scan then rolls over to a trouble screen on the Device tab. It will no longer scan my network for devices as that network was deleted in the mobile app but still appears on app.fing.com.

Is there any way to chat with someone or call somewhere to address this in a back and forth? If not, is there a way for me to just nuke my account (clear out all networks) and start over without having to cancel my account and then resubscribe? I have an annual subscription through Apple so not sure how I can do that...

prubi

I have a FING premium account that doesnt work because there appears to be a bug in the app that leaves behind phantom networks. I cannot scan my network because when i do I get a nuclear bomb page that says 'something went wrong.' When I try to use the mobile app it tells me my account has been corrupted. I have attempted to get support since Feb 9th. Any way to expedite this so I can use the service I am paying for? Can someone there just clear my account of all data so I can start from scratch? 

Robin_Ex_Fing

Hi, I have sent you a private mail to address your query. Please check your inbox. Thanks

KrisGoodman

Did this ever get resolved?

I have the exact same problem, 2 networks that show on app.Fing.com but not on mobile when I go into ‘All Networks’

On Fing Desktop I can’t do anything either, it just asks me to select network type (Home, Office, Rental, Public) but whenever I select an option I just get a “something went wrong” page.

I’ve already tried signing out, deleting, reinstalling and signing back into Fing desktop but that’s not worked.

Mobile App keeps showing ‘account corruption’ and I can’t do anything on either Fing Desktop or on the web app (app.Fing.com)

Anybody have any advice?

Michal_From_Fing

Hi @KrisGoodman
I have created a support ticket in relation to your issue.