Cancel my Premium Subscription is next to imposable

william_nealieH4N

I am no longer using the FIngBox I have other appliances that I use. I have not found any way to cancel my subscription. Below are the many places I have looked. 

1. App on my iPhone
2. Subscriptions on my I cloud account on my phone, this is where all other apps subscriptions have a cancel button in red at the end of the list
3. logging in on my FingBox account online. 
4. the lack of transparency to allow a customer to opt-out of annual renewal is nefarious in nature for a company to do. I see many requests from other customers online with the same issue, it is time to contact the .gov agency that deals with things like this to be on more voice that is not going to put up with this. I just want to cancel my subscription it should not be this hard to do. 

Can someone at Fing please provide a clear path to canceling the premium subscription?

Robin_Ex_Fing

Hi,

I understand that you are looking to cancel/change your Fing App subscription.

Depending on whether you purchased from the Appstore or Playstore, you can cancel using the following links:

Link for Apple (Appstore): https://support.apple.com/en-us/HT202039

Link for Android (Playstore): https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

william_nealieH4N

Thank you for your quick reply, the link that you sent is a generic solution that is not the remedy to the issue. in the subscription tab on the phone all other apps have an unsubscribe button, Fing does not. I sound like you guys are unaware of this issue and the developer must have been instructed to not make one available to keep the recurring billing going for all subscribers. This is known in the programming world as friction. please provide a viable solution to unsubscribe as the charge for me will auto-renew on 1/29/22. I have attached a screenshot of the Fing subscription page as proof to support what I am telling you. I have also included a screenshot of ROBO Killer that shows the unsubscribe button on the subscription page

Robin_Ex_Fing

@william_nealieH4N
For any subscription puchased via apple store, you have to use the links I provided as Apple does not provide us with any console to manage or cancel user's subscription. We really appreciate our customer feedback and suggestions. I am going to pass this feedback onto our product & engineering teams for consideration.