Continuous Reset?

JoeeA

For the past week or so, around last Fing update. My mobile app (IPhone) doesn’t “remember” Timeline. It’s “resetting” in that it’ll show “new devices” which are mine. I have settings on for “notifications” and things but yea..i had a “record” of every device connected for the past year..with updates that disappeared (I’m okay with that) but now it’s not remembering anything? Why?

why isn’t Timeline showing me these “past events” anymore?

Marc

@JoeeA, I've moved this to the mobile app area for relevance for you.  Lets tag @Robin_from_Fing to see if he can help you out with your issue.

JoeeA

Thank you! Please help

Pixel

Hi @JoeeA & @Marc i’m adding a tag for @Dylan_From_Fing as it’s a busy time of year and hopefully this will be picked up by the team soon. Cheers & Merry Christmas 🎄🎄🎄

JoeeA

Thank you 🙏 and please help

Pixel

Hi @JoeeA sorry that no-one appears to have dealt with this problem, are you still having the same issue?

@Robin_from_Fing

JoeeA

No longer have this continuous reset. However, for a short time, Fing website actually would show my “lost history”, but I don’t think it does now?

Robin_Ex_Fing

JoeeA said:

For the past week or so, around last Fing update. My mobile app (IPhone) doesn’t “remember” Timeline. It’s “resetting” in that it’ll show “new devices” which are mine. I have settings on for “notifications” and things but yea..i had a “record” of every device connected for the past year..with updates that disappeared (I’m okay with that) but now it’s not remembering anything? Why?

why isn’t Timeline showing me these “past events” anymore?

thanks for reporting. Can you share the screenshot of the error so I can investigate better and guide you better? thanks

JoeeA

so this info is on your website but not on my mobile app anymore. I’ve since decided and got a new router,

Robin_Ex_Fing

@JoeeA
Are you signed in on your Fing mobile app?