Subscription to premium

CB44

Hi I’ve paid for fing premium subscription and received apple invoice but not received any email or update for the app so every time I click on premium functions it’s still asking me to subscribe. What do I need to do to get access?

regards,

Chris

Marc

Hi @CB44, let me tag @Robin_from_Fing and @Dylan_From_Fing to see if they can help you out.  To clarify, do you mean the mobile or desktop app?  

CB44

Thanks, Robin has sorted it out for me.

SpikeMe

I'm having the same problem: paid premium but apps on iPhone, iPad and iMac show trial status and offers to upgrade?

CB44

Hi, I was told to log out of my fing account on my iOS devices check my subscriptions was setup in my Apple ID settings then re log in which I did and this worked.

Robin_Ex_Fing

SpikeMe said:

I'm having the same problem: paid premium but apps on iPhone, iPad and iMac show trial status and offers to upgrade?

I am sending you a private message to address your query. Please reply to my message directly. Thanks

Matt_T

I'm having the same issue...could you check my account to have it set to Premium?  Thank you!

Robin_Ex_Fing

@Matt_T
I am sending you a private message to address your query. Please reply to my message directly. Thanks

Fingalingerer

Seems I’m having the same as everyone else… I’ve actually subscribed twice now

Karl_From_Fing

Hey @Fingalingerer
I have already opened a support ticket with you in relation to this. Please respond at your earliest convenience.