I have an active subscription for £2.49 for 1 year since 4th Oct 21 but app still asks me to pay f

David_D

I have an active subscription for £2.49 for 1 year since 4th Oct 21 but app still asks me to pay for the premium upgrade - what gives? I've already paid, and how come FING don't offer a way to contact support?

Robin_Ex_Fing

Hi,

As I can see from your Fing account, you were previously subscribed to Ads-free subscription which will renew on 2022 Oct 4.

Ads-free subscription is different from Fing premium subscription. Fing premium unlocks the premium features on Fing app and Fing desktop while ads-free only disables the ads on Fing app. 

I hope it clarifies your doubt.