I have an active subscription for £2.49 for 1 year since 4th Oct 21 but app still asks me to pay f

David_D
David_D Member Posts: 1
edited November 15, 2021 in Fing App #1
I have an active subscription for £2.49 for 1 year since 4th Oct 21 but app still asks me to pay for the premium upgrade - what gives? I've already paid, and how come FING don't offer a way to contact support?

Answers

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
    5000 Comments 250 Answers 500 Likes 100 Awesomes
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    Hi,

    As I can see from your Fing account, you were previously subscribed to Ads-free subscription which will renew on 2022 Oct 4.

    Ads-free subscription is different from Fing premium subscription. Fing premium unlocks the premium features on Fing app and Fing desktop while ads-free only disables the ads on Fing app. 

    I hope it clarifies your doubt. 

    Robin (Admin at Fing)
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