Why is Amazon showing as my ISP plus other connectivity issues? DNS/DHCP/Speeds

Steve_b

I have always used BT (for my sins) as only they could provide FTTP.
I have had decreasing performance over several months, failures to connect to web-sites and
random disconnections, 
Recently I find that Amazon appears to be providing the ISP service? Can this be true?
I wonder if this is related?
Concurrently there are errors reported for the DNS and DHCP plus performance issues, these are getting worse/more frequent over time. 
Download speeds are also falling considerably.
Does anyone know what this is all about?  Is Fing reporting correctly?  If not, how can I remedy this?

jeandominoserver

I would not so much classify that as an "undocumented feature" as much as the amplified results of either an over-subcribed VPN Gateway (either by subscribers or simply throttling your bandwidth in the name of the infamous "fair usage policy").

However it is good to read you have pinpointed the root cause of the issue and even better for the community that you shared your findings.

For that alone i salute and thank you sincerely.

jeandominoserver

You may be looking for 200Gb out of a VPN and that may be achievable but the cost of that VPN subscription will dwarf your internet subscription.

Even on a Corporate VPN i hardly ever reach 150Mbps yet by using properly refines QoS one can make great usage of such bandwith.

I am usong privately one of their subscription and you can see that even with their own hardware in place they can only guarantee up to 90Mbps ...

https://www.libertyshield.com/Home/OrderHardware

Pixel

Hi @Steve_b this looks like there may be dns problems, but I can’t be certain at this stage. However it’s highly unlikely that you’re connected to Amazon ISP.

First restart your Hub/router/modem (depending on your setup) this is often a quick fix.

Then, if that didn’t work, as you cannot change the DNS server on BtHubs or smarthubs it has to be done in the NIC properties.
You can try using 

• For IPv4: 1.1.1.1 and 1.0.0.1. which is the Cloudflare DNS servers (they are also much faster than BT’s DNS servers) alternatively you could use the google dns servers 8.8.8.8 / 8.8.1.1

The method of changing dns depends on which operating system you use & which device(s). If you need further assistance please provide this information.

Cheers.

Steve_b

Hi Pixel,
I have been continuing to investigate and believe I have found the source, if not the solution.
I am running Norton VPN.  Previously reported I read that this could slow things down by up to 20%.  Whilst accepting this I wasn't prepared for it to slow things down by 70-80%!  I was slowed from 180-200 Gb/s to just 40-50!  Wonderfully undocumented little feature ;-)
Perhaps it is a throttling down to that level, rather than a percentage that Norton applies?
Needless to say, once I stopped the VPN, everything returned to normal, DNS, DHCP, BT connection status and speed issues.

Re. another VPN.  I am in the UK using W10/11, BT FTTP.  Is that what you needed to know?  I look forward to the possibility of finding out about a more effective VPN that can support the speeds I am wishing to attain.

Thanks again.

Steve_b

Thanks everyone for your support and thoughts.  I too especially like being thanked for my feedback.
It's not so difficult to switch the VPN off if extra bandwidth is required, but to leave it on for routine use.
Pragmatic solutions are often the most effective!

Stockdale

My solution was to throw out my VPN subscription. Instead I did a onetime (relatively small) investment in a Deeper Connect 'Decentralised Private Network' solution, called Deeper Connect Mini. If interested in a smart VPN alternative, have a look at their website: https://www.deeper.network It has many additional benefits, especially increasing your internet surfing security.

Pixel

Hi @Steve_b unfortunately you’re unlikely to get the speeds you would like over VPN unless you have “bottomless pockets” using VPN tunnelling is notorious for speed reductions/slow speeds and is due to the additional routing and the price for the additional security offered.

Ducky

I am having the same issue with my ISP, it says it's Amazon, it is Spectrum. I been having all kinds of issues. I am sure I do not have the knowledge that many of you have. What's the best way for me to correct this issue?

Rigbly

Why is everyone suddenly VPN pundits? Oh that's right, youtube ads! Are you in another country than the US? There is no reason for a regular user to use a VPN. All it does is slow your internet speed. Where are the endpoint servers on your VPN? Do you trust that those are safe and what governs your data when it lands on another countries endpoint VPN server. You only need a VPN if it's supplied by your work. Most often otherwise it's a ad trend on YouTube everyone falls for. Like NORD lol.

There is also most likely no reason to change DNS to Google unless you really think that's going to provide stepped results.

If you just want to hide your DNS queries when on your carrier network in public or on a open wifi, just use WARP. It's free, hides DNS queries and even a caveman can use it.

Rigbly

The internet is made up of tiers and interconnectivity and peering partnerships and contracts. I wouldn't worry about that as it is above 95% of people's technical aptitude. Amazon/Charter, let them play.