Health check code: W810

Mike1978

Under my Connectivity Health I have the following warning:
"You reach Internet, but you should check some potential issue. Health check code: W810"
I haven't found out anything about how to resolve this or what W810 means.
I recently resolved a connectivity issue by disabling my PC's OEM network connection and installing a new PCIe 1GB LAN card.
Windows 10 / Dell Optiplex 9020MT, hardwired connection running over CAT5.
LAN connection is rock-solid with the new PCIe NIC.

NL4Life70

Me too...jesum!

Robin_Ex_Fing

Hi @Mike1978
Our developers are aware of the warning and we are working on fix. We are trying to investigate what is causing this alert. The fix will soon release with the new version of Fing desktop. 
In meantime, if you can help us investigate by letting us know if you are using any VPN or Antivirus? Did you whitelist Fing desktop if you are using Fing desktop?
Also, did you try to ping the website and see if there is reply for those websites which are causing alert on Fing desktop?

Denise_M

I have installed the latest update Fing prompted me for and I still have the error. wikipedia.org & youtube.com are listed in my message, but they are both pingable. Just wanted to share my experience. Thanks.

Robin_Ex_Fing

Thanks for the info @Denise_M
If the new version shows the same error then let me know the O.S, Antivirus installed, Any VPN used, Ethernet or Wireless connection so I can investigate better?

Mike1978

Hi Robin,

Here's some more info: I'm using Fing 2.7.0 desktop
Windows version 21H1 (OS Build 19043.1348).
Anti-virus is Webroot Secure Anywhere CE 21.4, ver 9.031.84.  Webroot "Firewall", "Web Shield", and "Realtime Shield" are all enabled.
No VPN
Hardwired to the LAN
I just updated my connectivity health check and still see this warning message about custom targets are not reachable.
Information about health check: 810

Custom targets are not reachable https://wikipedia.org and https://youtube.com.  Error: SSL Handshake failed: certificate verify failed
I have two different Dell Optiplex desktop PCs with identical OS/AV/Fing ver., etc., but not the same Optiplex model number.  One is ~6 years old, the other about three.
However, both have the error message.

mvelasquezm

Having the same issue mentioned here. You reach Internet, but you should check some potential issue. Health check code: W810. 

MacOS Monterey 12.0.1.
Fing 2.7.1. desktop for Mac.
No VPN software operational.
Wireless Connected to network

jamzm

https://query.fing.com/F0520C89F42AB71C

jamzm

Good morning.  Not sure why this is showing.

Robin_Ex_Fing

jamzm said:

Good morning.  Not sure why this is showing.

We are already investigating this issue and I will merge your post with running thread. If the new version shows the same error then let me know the O.S, Antivirus installed, Any VPN used, Ethernet or Wireless connection so I can investigate better?

jamzm

New version 2.7.1?

Robin_Ex_Fing

jamzm said:

New version 2.7.1?

Yes, it is the latest version

perrydombowsky

Iget a consistent and annoying warning 

STATE	WHERE	WHAT DOES FING CHECK?
Warning	internet	Custom targets are not reachable wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed

The query is a better read.

What is this, what effect does it have, and how do I corrct.

I use rogers Infinite 500GB in Ottawa.


https://query.fing.com/9C595149D5E97720

perrydombowsky

Sorry I forgot to add I can easily reach wikipedia.org with no problems despite the warning.

king69stoner

STATE	WHERE	WHAT DOES FING CHECK?
Warning	internet	Custom targets are not reachable wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed

king69stoner

if you need more info let me know I will do my best to get it

Serge

Hey @Robin_from_Fing!

Also having the same issue mentioned here:Today it added netflix.com in the list of sites it can't reach. All of those are pingables.

And then, at times, I get this one as well : You reach Internet, but you should check some potential issue. Health check code: W806-W810.

I'm noticing that it's happening whether I'm connected with Ethernet cable or WI-FI.

- MacOS Monterey 12.0.1.
- Fing 2.7.1. desktop for Mac.
- ESET EndPoint Security running
- Ethernet connection via Thunderbolt adapter
- Wi-Fi

Lately, Safari has been very very slow too. Takes forever to load a page, even in anonymous mode. I cleaned the cache, history, turned-off the extensions but still the same. Switched to Chrome and it's running flawlessly.

Just stating everything here in case it helps.
Thanks

Robin_Ex_Fing

Thanks @Serge
We are already investigating this issue and I will pass on the feedback to our developers for review. Thanks again

Robin_Ex_Fing

king69stoner said:

if you need more info let me know I will do my best to get it

Hi @[email protected]
@[email protected]

We are already aware of the issue and our developers are working on this. I will merge your post with the ongoing thread so you get the updates. Thanks

Dave_M

Robin_from_Fing said:

Hi @Mike1978
Our developers are aware of the warning and we are working on fix. We are trying to investigate what is causing this alert. The fix will soon release with the new version of Fing desktop. 
In meantime, if you can help us investigate by letting us know if you are using any VPN or Antivirus? Did you whitelist Fing desktop if you are using Fing desktop?
Also, did you try to ping the website and see if there is reply for those websites which are causing alert on Fing desktop?

Same issue Fing version 2.7.2.264 - same error regardless of Trend or VPN running or not.  Wikipedia.org is being reported as not reachable, error:SSL Handshake failed: certificate verify failed.  

Only issue that I can find with Wikipedia.org cert is "Heartbleed Vulnerability - unknown error occurred while scanning..." I assume that they have not properly implemented OpenSSL 

Fingbean

I continue to see this warning with the new version I just updated my macbook pro to: Version 2.8.0 (2.8.0.334). Currently, I have uninstalled my VPN. Do we know what is causing this issue?

Dave_M

To fix this go to your Home tab...

click on see full report...

Look for "Custom Targets" line...

Remove the offending targets (i.e. wikipedia.org) hit save...

Mike1978

I'm running Fing 2.8.0, have no VPN...my configuration has not changed since I first reported this issue in November.
I've tried deleting the custom targets numerous times since then.  Fing just add the custom targets back.  It's as if https://wikipedia.org

and https://youtube.com are hardcoded.  I was able to add and remove OTHER URLs, but those are always there, and it's keeps choking on 

wikipedia.org

Dave_M

Agreed, had the same problem up until the recent update 2.8.0.  After the update the only one that had an issue was wikipedia and was able to delete the target and save -- now the health check 810 shows passed...

Mike1978

I just can't seem to kill this beast.  Deleted Fing Desktop app, reinstalled it.  Still chokes on 

Custom targets are not reachable wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed I tried deleting the targets and both Wikipedia and YouTube keep coming back.

philo

What the heck does this mean? How do I fix it?

Custom targets are not reachable

wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed

Robin_Ex_Fing

philo said:

What the heck does this mean? How do I fix it?

Custom targets are not reachable

wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed

Hi,
Our engineers are working on a fix but in meantime, you can edit the custom websites and remove the web links so that you wont any warning once the health check is completed.

tapierce

FYI I'm a new user and I'm having this same issue:

  "Custom targets are not reachable

wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed".

Robin_Ex_Fing

tapierce said:

FYI I'm a new user and I'm having this same issue:

  "Custom targets are not reachable

wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed".

Hi,
Our engineers are working on a fix but in meantime, you can edit the custom websites and remove the web links so that you wont any warning once the health check is completed.

philo

You've been saying that for months. Why isn't there a fix yet? Editing the custom targets doesn't work they just come back. Who sets them anyway. Not me.

Thanks

Stubing

I too am seeing this issue. I have been tracking this thread for months now. I can "ping ibm.com" and I can reach the site from my laptop, but I still get a nightly error saying that "You reach Internet, but you should check some potential issue. Health check code: W810."
Not that this is a deal-breaker, I just would like to see a clean run unless I genuinely have a real network issue 

Robin_Ex_Fing

Hi All,
I understand it is taking some time while fixing some issues but we can confirm that we are acting quickly on this and soon the fix will be released. Thanks all for your support.