Health check code: W810

Mike1978
Mike1978 Kent, WAMember Posts: 4
First Comment
Under my Connectivity Health I have the following warning:
"You reach Internet, but you should check some potential issue. Health check code: W810"
I haven't found out anything about how to resolve this or what W810 means.
I recently resolved a connectivity issue by disabling my PC's OEM network connection and installing a new PCIe 1GB LAN card.
Windows 10 / Dell Optiplex 9020MT, hardwired connection running over CAT5.
LAN connection is rock-solid with the new PCIe NIC.
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Answers

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Hi @Mike1978
    Our developers are aware of the warning and we are working on fix. We are trying to investigate what is causing this alert. The fix will soon release with the new version of Fing desktop. 
    In meantime, if you can help us investigate by letting us know if you are using any VPN or Antivirus? Did you whitelist Fing desktop if you are using Fing desktop?
    Also, did you try to ping the website and see if there is reply for those websites which are causing alert on Fing desktop?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Denise_M
    Denise_M Member Posts: 1
    First Comment
    I have installed the latest update Fing prompted me for and I still have the error. wikipedia.org & youtube.com are listed in my message, but they are both pingable. Just wanted to share my experience. Thanks.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Thanks for the info @Denise_M
    If the new version shows the same error then let me know the O.S, Antivirus installed, Any VPN used, Ethernet or Wireless connection so I can investigate better?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Mike1978
    Mike1978 Kent, WAMember Posts: 4
    First Comment
    Hi Robin,
    Here's some more info: I'm using Fing 2.7.0 desktop
    Windows version 21H1 (OS Build 19043.1348).
    Anti-virus is Webroot Secure Anywhere CE 21.4, ver 9.031.84.  Webroot "Firewall", "Web Shield", and "Realtime Shield" are all enabled.
    No VPN
    Hardwired to the LAN
    I just updated my connectivity health check and still see this warning message about custom targets are not reachable.
    Information about health check: 810
    Custom targets are not reachable https://wikipedia.org and https://youtube.com.  Error: SSL Handshake failed: certificate verify failed
    I have two different Dell Optiplex desktop PCs with identical OS/AV/Fing ver., etc., but not the same Optiplex model number.  One is ~6 years old, the other about three.
    However, both have the error message.
  • mvelasquezm
    mvelasquezm ColombiaMember, Beta Tester Posts: 3
    Second Anniversary First Comment Photogenic
    Having the same issue mentioned here. You reach Internet, but you should check some potential issue. Health check code: W810. 

    MacOS Monterey 12.0.1.
    Fing 2.7.1. desktop for Mac.
    No VPN software operational.
    Wireless Connected to network
  • jamzm
    jamzm Pittsburgh, PA, USAMember Posts: 133
    100 Comments Second Anniversary First Answer 5 Likes
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  • jamzm
    jamzm Pittsburgh, PA, USAMember Posts: 133
    100 Comments Second Anniversary First Answer 5 Likes
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    Good morning.  Not sure why this is showing.
    I used to be fat.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    jamzm said:
    Good morning.  Not sure why this is showing.
    We are already investigating this issue and I will merge your post with running thread. If the new version shows the same error then let me know the O.S, Antivirus installed, Any VPN used, Ethernet or Wireless connection so I can investigate better?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • jamzm
    jamzm Pittsburgh, PA, USAMember Posts: 133
    100 Comments Second Anniversary First Answer 5 Likes
    ✭✭

    New version 2.7.1?

    I used to be fat.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    jamzm said:

    New version 2.7.1?

    Yes, it is the latest version
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • perrydombowsky
    perrydombowsky Member Posts: 1
    First Comment
    Iget a consistent and annoying warning 

    STATEWHEREWHAT DOES FING CHECK?
    WarninginternetCustom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed


    The query is a better read.

    What is this, what effect does it have, and how do I corrct.

    I use rogers Infinite 500GB in Ottawa.


    https://query.fing.com/9C595149D5E97720
  • perrydombowsky
    perrydombowsky Member Posts: 1
    First Comment
    Sorry I forgot to add I can easily reach wikipedia.org with no problems despite the warning.

  • king69stoner
    king69stoner foley, AL 36535Member Posts: 1
    First Comment
    STATE WHEREWHAT DOES FING CHECK?
    Warning
    internet
    Custom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed
  • king69stoner
    king69stoner foley, AL 36535Member Posts: 1
    First Comment
    edited November 30, 2021 #15
    if you need more info let me know I will do my best to get it

  • Serge
    Serge BrazilMember Posts: 1
    Photogenic Name Dropper First Comment
    Hey @Robin_from_Fing!

    Also having the same issue mentioned here:Today it added netflix.com in the list of sites it can't reach. All of those are pingables.

    And then, at times, I get this one as well : You reach Internet, but you should check some potential issue. Health check code: W806-W810.

    I'm noticing that it's happening whether I'm connected with Ethernet cable or WI-FI.

    - MacOS Monterey 12.0.1.
    - Fing 2.7.1. desktop for Mac.
    - ESET EndPoint Security running
    - Ethernet connection via Thunderbolt adapter
    - Wi-Fi

    Lately, Safari has been very very slow too. Takes forever to load a page, even in anonymous mode. I cleaned the cache, history, turned-off the extensions but still the same. Switched to Chrome and it's running flawlessly.

    Just stating everything here in case it helps.
    Thanks
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Thanks @Serge
    We are already investigating this issue and I will pass on the feedback to our developers for review. Thanks again
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    edited December 2, 2021 #18
    if you need more info let me know I will do my best to get it

    Hi @[email protected]
    @[email protected]

    We are already aware of the issue and our developers are working on this. I will merge your post with the ongoing thread so you get the updates. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Dave_M
    Dave_M Member Posts: 3
    Name Dropper First Comment
    edited December 4, 2021 #19
    Hi @Mike1978
    Our developers are aware of the warning and we are working on fix. We are trying to investigate what is causing this alert. The fix will soon release with the new version of Fing desktop. 
    In meantime, if you can help us investigate by letting us know if you are using any VPN or Antivirus? Did you whitelist Fing desktop if you are using Fing desktop?
    Also, did you try to ping the website and see if there is reply for those websites which are causing alert on Fing desktop?
    Same issue Fing version 2.7.2.264 - same error regardless of Trend or VPN running or not.  Wikipedia.org is being reported as not reachable, error:SSL Handshake failed: certificate verify failed.  

    Only issue that I can find with Wikipedia.org cert is "Heartbleed Vulnerability - unknown error occurred while scanning..." I assume that they have not properly implemented OpenSSL 
  • Fingbean
    Fingbean Member, Beta Tester Posts: 9
    Second Anniversary Photogenic First Comment
    I continue to see this warning with the new version I just updated my macbook pro to: Version 2.8.0 (2.8.0.334). Currently, I have uninstalled my VPN. Do we know what is causing this issue?
  • Dave_M
    Dave_M Member Posts: 3
    Name Dropper First Comment

    To fix this go to your Home tab...

    click on see full report...

    Look for "Custom Targets" line...

    Remove the offending targets (i.e. wikipedia.org) hit save...

  • Mike1978
    Mike1978 Kent, WAMember Posts: 4
    First Comment
    I'm running Fing 2.8.0, have no VPN...my configuration has not changed since I first reported this issue in November.
    I've tried deleting the custom targets numerous times since then.  Fing just add the custom targets back.  It's as if https://wikipedia.org
    and https://youtube.com are hardcoded.  I was able to add and remove OTHER URLs, but those are always there, and it's keeps choking on 
    wikipedia.org
  • Dave_M
    Dave_M Member Posts: 3
    Name Dropper First Comment
    edited January 17, 2022 #23
    Agreed, had the same problem up until the recent update 2.8.0.  After the update the only one that had an issue was wikipedia and was able to delete the target and save -- now the health check 810 shows passed...


  • Mike1978
    Mike1978 Kent, WAMember Posts: 4
    First Comment
    I just can't seem to kill this beast.  Deleted Fing Desktop app, reinstalled it.  Still chokes on 
    Custom targets are not reachable wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed

    I tried deleting the targets and both Wikipedia and YouTube keep coming back.
  • philo
    philo Member Posts: 3
    Photogenic First Comment
    What the heck does this mean? How do I fix it?
    Custom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    philo said:
    What the heck does this mean? How do I fix it?
    Custom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed
    Hi,
    Our engineers are working on a fix but in meantime, you can edit the custom websites and remove the web links so that you wont any warning once the health check is completed.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • tapierce
    tapierce Hancock, MI USAMember Posts: 1
    Photogenic First Comment
    FYI I'm a new user and I'm having this same issue:

      "Custom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed".
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    tapierce said:
    FYI I'm a new user and I'm having this same issue:

      "Custom targets are not reachable
    wikipedia.org is not reachable, error: SSL Handshake failed: certificate verify failed".
    Hi,
    Our engineers are working on a fix but in meantime, you can edit the custom websites and remove the web links so that you wont any warning once the health check is completed.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • philo
    philo Member Posts: 3
    Photogenic First Comment

    You've been saying that for months. Why isn't there a fix yet? Editing the custom targets doesn't work they just come back. Who sets them anyway. Not me.


    Thanks

    Mike1978
  • Stubing
    Stubing Member Posts: 1
    Second Anniversary First Comment Photogenic
    I too am seeing this issue. I have been tracking this thread for months now. I can "ping ibm.com" and I can reach the site from my laptop, but I still get a nightly error saying that "You reach Internet, but you should check some potential issue. Health check code: W810."
    Not that this is a deal-breaker, I just would like to see a clean run unless I genuinely have a real network issue 
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Hi All,
    I understand it is taking some time while fixing some issues but we can confirm that we are acting quickly on this and soon the fix will be released. Thanks all for your support.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!