Fing 2.7.0 (2.7.0.192) not working on High Sierra Mac

stuzog
stuzog Member Posts: 6
5 Agrees Name Dropper First Comment Photogenic
edited September 27, 2021 in Fing Desktop discussions #1
I updated Fing to 2.7.0 (2.7.0.192) on a High Sierra MacBook Pro 15-inch mid-2010 and it does not show the window to enter my password to install helper apps, then cqannot connect to services screen. Used to work before upgrade.


thegenrespanner

Comments

  • Brinzlee
    Brinzlee Member Posts: 7
    First Anniversary First Comment Photogenic
    Yes I'm having the same issue....How do we roll back to fing 2.6.0
    thegenrespanner
  • neatogreedo
    neatogreedo Member Posts: 0
    Photogenic
    I have been going back and forth with Robin in tech support trying to troubleshoot the issue via OSX of the "Service not Found" error screen I've been getting after the most recent update to the latest version of Fing. And it appears I'm not the only one with others exhibiting the same issuesas I've seen several posts stating the same with no clear resolution.

    I have tried:
    The command line prompt --  sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist  -- with its reply "No such file or directory"

    I have also tried:
    Can you please re-install the latest version of the Fing Desktop & then check if the issue persists?

    To re-install Fing desktop you can follow these steps:

    1. Sign out of the application
    2. Remove the application using any uninstaller to make sure all traces are removed.
    3. Empty the Trash.  
    4. Reboot the device to clear the cache.
    5. Download a fresh version and Reinstall the application
    6. Start App & log back into the Application.

    Here your link to download Fing Desktop link: https://www.fing.com/products/fing-desktop

    Neither with any luck/results. I even removed login permissions from my 3rd party sign in on FB with no luck. Is it possible to just get a rolled-back version of the app before the most recent update when it was working properly for me? This is the price I pay for not backing up original the .dmg file.
  • neatogreedo
    neatogreedo Member Posts: 0
    Photogenic
    I have been going back and forth with Robin in tech support trying to troubleshoot the issue via OSX of the "Service not Found" error screen I've been getting after the most recent update to the latest version of Fing. And it appears I'm not the only one with others exhibiting the same issuesas I've seen several posts stating the same with no clear resolution.

    I have tried:
    The command line prompt --  sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist  -- with its reply "No such file or directory"

    I have also tried:
    Can you please re-install the latest version of the Fing Desktop & then check if the issue persists?

    To re-install Fing desktop you can follow these steps:

    1. Sign out of the application
    2. Remove the application using any uninstaller to make sure all traces are removed.
    3. Empty the Trash.  
    4. Reboot the device to clear the cache.
    5. Download a fresh version and Reinstall the application
    6. Start App & log back into the Application.

    Here your link to download Fing Desktop link: https://www.fing.com/products/fing-desktop

    Neither with any luck/results. I even removed login permissions from my 3rd party sign in on FB with no luck. Is it possible to just get a rolled-back version of the app before update when it was working properly for me? This is the price I pay for not backing up original the .dmg file.
    thegenrespanner
  • PeeDee
    PeeDee Member Posts: 4
    First Comment First Anniversary Photogenic
    Experiencing the same problem. Fing support have informed me that 2.7 upgrade will not work on High Sierra and I can not roll back to 2.6. The solution is therefore to upgrade the OS.
    Craigdh
  • stuzog
    stuzog Member Posts: 6
    5 Agrees Name Dropper First Comment Photogenic
    This Mac cannot be updated beyond High Sierra, so Fing cannot work on it now. There was no notice or indication of this beforehand or in the upgrade process. Such sloppy software engineering!
    thegenrespannerCraigdh
  • Brinzlee
    Brinzlee Member Posts: 7
    First Anniversary First Comment Photogenic
    I second that...I have been using fing for a long time on my trust OLD macbook pro....I can't upgrade the OS...So guess I will have to find another product now
    Craigdh
  • Marc
    Marc Moderator, Beta Tester Posts: 2,804
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    ✭✭✭✭✭✭✭
    Tagging @Robin_from_Fing for visibility...
    Thats Daphnee, she's a good dog...
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Thanks @Marc
    To update all,

    Upon investigation, we have found that the new version of Fing desktop is only compatible with Catalina(10.14.X) and above and the reason it is not working is due to the old O.S installed on your device. Fing Desktop should support any version of Windows/Mac that is still within its extended support lifetime to the current version.  

     
    Currently, High Sierra is not supported for newer versions of the Fing desktop. Fing desktop older version like 2.6.0 was compatible on a best effort basis with High Sierra or older versions. 

    If you upgrade to Catalina or Big Sur then Fing desktop will work. 

     I am sorry for the inconvenience. 

     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • stuzog
    stuzog Member Posts: 6
    5 Agrees Name Dropper First Comment Photogenic
    edited September 27, 2021 #10
    @Robin_from_Fing I suggest that it is unreasonable to expect users to upgrade their equipment simply to accommodate the latest version of your software, especially as there was no warning that this version would no longer work on their current OS. Is there no way of letting users download an older installer so that they could once again run Fing? Most other software companies make it possible for users to do this.
    thegenrespannerCraigdhINVANTAS
  • thegenrespanner
    thegenrespanner UKMember Posts: 1
    First Comment Photogenic
    Unbelievably poor service from Fing, simply dumping Mac OS High Sierra 10.13.6 users without any warning.

    Kinda suggests the update was carried out
    a: without knowing there would be a problem - which would be inept OR
    b:Fing KNEW there would be a problem and failed to notify users which would be equally inept!

    Having to search message boards for the information on the failed update is just pathetic and there seems to be little or no official acknowledgement from Fing that this problem exists.

    Overall, Fing has badly let down many users and the only conclusions are: they don't care or, they don't know what they're doing.

    Adios Fing!
    CraigdhGonsterINVANTAS
  • PeeDee
    PeeDee Member Posts: 4
    First Comment First Anniversary Photogenic

    A simple solution would be for Fing to disable the auto install. This would allow 2.6 to be reinstalled from a backup

    CraigdhGonster
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Thanks @PeeDee for the suggestion.
    To update all,
    Apple has ended the software support for High Sierra on December 1, 2020 and it is not getting the security and software updates that are required by Fing desktop to work. 
    We really appreciate our customer feedback and suggestions. I am going to pass this feedback onto our product & engineering teams for consideration.
     

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • stuzog
    stuzog Member Posts: 6
    5 Agrees Name Dropper First Comment Photogenic
    Thanks @Robin_from_Fing for forwarding our concerns and suggestions to the product & engineering teams, and to all those who responded to this thread.


    Robin_from_Fing
  • Gonster
    Gonster Member Posts: 2
    Photogenic First Comment

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    @Gonster

    Upon investigation, we have found that the new version of Fing desktop is only compatible with Catalina(10.14.X) and above and the reason it is not working is due to the old O.S installed on your device. Fing Desktop should support any version of Windows/Mac that is still within its extended support lifetime to the current version.  

     
    Currently, High Sierra is not supported for newer versions of the Fing desktop. Fing desktop older version like 2.6.0 was compatible on a best effort basis with High Sierra or older versions. 

    If you upgrade to Catalina or Big Sur then Fing desktop will work. 

     I am sorry for the inconvenience. 

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Craigdh
    Craigdh ScotlandMember, Beta Tester Posts: 1
    First Comment First Anniversary Photogenic
    edited October 1, 2021 #17
    Since update to fing desktop version 2.7 all I get on launch is "fing service not found". No issues with previous versions. Uninstalled and re-installed multiple times with no success. Running high sierra 10.13.6. Disabled firewalls, antivirus and still issues. Can anyone help?
  • Craigdh
    Craigdh ScotlandMember, Beta Tester Posts: 1
    First Comment First Anniversary Photogenic
    Pretty awful software design that allows an automatic update to occur for a version unsupported by the host OS. Should allow users to download older versions of desktop.
    Gonster
  • Cally
    Cally Member Posts: 1
    First Comment Photogenic
    I've had the same problem since an update, can anyone help

  • Digger1701
    Digger1701 Member Posts: 1
    First Comment
    I am having the same problem on my Mac running Sierra 10.13.6. Is Fine no longer compatible with this?
  • Ludwig
    Ludwig Member Posts: 1
    First Comment
    I am having the same problem on my Mac running High Sierra 10.13.6. Please help me!
  • DobleemeMario
    DobleemeMario Member Posts: 1
    Photogenic First Comment
    Hi. I am having the same problem on my Mac: High Sierra 10.13.6. Someone with a solution?
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Thank you for all of your feedback.  
     
    We have passed on all the feedback for all users using High Sierra to our developers. We might work for a solution for users to use the old version which is compatible with the older version of O.S and stop the automatic update. 
     
    As of now, there is no timeframe but we will let you know once this is implemented. 
     
    I hope it helps. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • PeeDee
    PeeDee Member Posts: 4
    First Comment First Anniversary Photogenic

    Many thanks for the update.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    edited October 7, 2021 #25
    Hi All,
    Our developers have shared this workaround where you can download and still use the Fing desktop version 2.6.0 which is compatible with High Sierra.
    Please follow the steps:
    1. Download the original package of the previous version at https://get.fing.com/fing-desktop-releases/mac/Fing-2.6.0.dmg
    2. Quit the Fing desktop app, if running
    3. Install the package, without running it.
    4. Disable the access to get.fing.com domain, so new updates won't be fetched. Follow this tutorial (https://osxdaily.com/2007/03/19/block-access-to-specified-sites-by-modifying-etchosts/), as detailed below:
    1. Open the Terminal
    2. Type "sudo nano /etc/hosts" (without quotes)
    3. Add a line "127.0.0.1 get.fing.com"  (without quotes). That will block the access to get.fing.com
    4. Save the file and quit
    5. Type "sudo dscacheutil -flushcache"  (without quotes)
    1. Start the Fing desktopApp. Updates won't be received as they won't be able to reach the central repository
    Tagging @Marc @Pixel @rooted for visiblity.

    I hope it helps.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    BrinzleeGonster
  • Brinzlee
    Brinzlee Member Posts: 7
    First Anniversary First Comment Photogenic
    Perfect....Thanks for that....!! :)
  • PeeDee
    PeeDee Member Posts: 4
    First Comment First Anniversary Photogenic
    Well done!  Many thanks to the team for coming up with a solution.
  • stuzog
    stuzog Member Posts: 6
    5 Agrees Name Dropper First Comment Photogenic
    edited October 7, 2021 #28
    Thanks @Robin_from_Fing but I'm still getting the Fing Service not found error on starting up 2.6.0 on El Capitan, even after trashing the existing non-working Fing.app and all supporting files revealed by Hazel. But it works on High Sierra. Thanks to Fing developers for the workaround. I don't suppose Fing could make available a version that works on El Capitan? :)
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    @stuzog
    Unfortunately, Fing desktop 2.6.0 was never compatible with El capitan and we dont have any El capitan installed device to test as well. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • stuzog
    stuzog Member Posts: 6
    5 Agrees Name Dropper First Comment Photogenic
    @Robin_from_Fing Thanks, Robin. Just asking! But if you are looking for an El Capitan device, there's always my 2007 24-inch iMac... B)
  • Gonster
    Gonster Member Posts: 2
    Photogenic First Comment
    THANKS for the work-around that should have been made available by the upgrade detecting the incompatible OS version and offering a link to the best COMPATIBLE recent version.  Just sayin