Can't to Login on Fing Desktop in Windows 10

alex_hk
alex_hk Member Posts: 4
First Comment Photogenic
edited September 15, 2021 in Fing Desktop #1
After Sign-in using email via SSO, click "open app", but can't log in.

Ms Windows 10 (64 bit)

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Hi @alex_hk
    Can you send screenshot of the Fing desktop if you are getting any error? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • alex_hk
    alex_hk Member Posts: 4
    First Comment Photogenic
    Just update to 2.7.0

    Showed "Authentication Failed! Try with another link or check your connection!"



  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Hi @alex_hk
    Can you try to make another browser as your default browser and then try to sign in and check if it works for you?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • alex_hk
    alex_hk Member Posts: 4
    First Comment Photogenic
    tried to use Google Chrome, Firefox, Edge & Internet Explorer still unsuccessful
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    alex_hk said:
    tried to use Google Chrome, Firefox, Edge & Internet Explorer still unsuccessful
    Can you try to reboot your device to safe mode with networking and then try to sign in and see if it works?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • alex_hk
    alex_hk Member Posts: 4
    First Comment Photogenic
    Using the safe mode with networking, the fing showed "Fing Service not found", the computer is able to connect to the Internet. I have tried it on another two computers and the situation is the same.


  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
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    admin
    Thanks for confirming.

    If you are using Wireshark then please uninstall Wireshark as it also uses NpCap library which may create a compatibility issue with Fing desktop.

    Please check under Services.msc and restart the Fing agent service. Here is an external link on how to do that: https://www.minitool.com/news/how-to-open-windows-services.html


    If this is unsuccessful, it may the case that the Fing Agent service has not been installed correctly. Please follow these steps and the issue should be resolved. 


    -> Uninstall WinpCap using Revo(if possible) 


    -> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 


    - Run this command as an admin: sc.exe config npcap start= disabled
    - Uninstall Npcap


    -> Reboot your device to safe mode with networking 


    ->Download and install new Fing desktop version and then open it. 


    -> Reboot to normal mode and then check if it works for you. 




    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!