Can't to Login on Fing Desktop in Windows 10

alex_hk

After Sign-in using email via SSO, click "open app", but can't log in.

Ms Windows 10 (64 bit)

Robin_Ex_Fing

Hi @alex_hk
Can you send screenshot of the Fing desktop if you are getting any error? Thanks

alex_hk

Just update to 2.7.0

Showed "Authentication Failed! Try with another link or check your connection!"

Robin_Ex_Fing

Hi @alex_hk
Can you try to make another browser as your default browser and then try to sign in and check if it works for you?

alex_hk

tried to use Google Chrome, Firefox, Edge & Internet Explorer still unsuccessful

Robin_Ex_Fing

alex_hk said:

tried to use Google Chrome, Firefox, Edge & Internet Explorer still unsuccessful

Can you try to reboot your device to safe mode with networking and then try to sign in and see if it works?

alex_hk

Using the safe mode with networking, the fing showed "Fing Service not found", the computer is able to connect to the Internet. I have tried it on another two computers and the situation is the same.

Robin_Ex_Fing

Thanks for confirming.

If you are using Wireshark then please uninstall Wireshark as it also uses NpCap library which may create a compatibility issue with Fing desktop.

Please check under Services.msc and restart the Fing agent service. Here is an external link on how to do that: https://www.minitool.com/news/how-to-open-windows-services.html

If this is unsuccessful, it may the case that the Fing Agent service has not been installed correctly. Please follow these steps and the issue should be resolved. 

-> Uninstall WinpCap using Revo(if possible) 

-> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 

- Run this command as an admin: sc.exe config npcap start= disabled
- Uninstall Npcap

-> Reboot your device to safe mode with networking 

->Download and install new Fing desktop version and then open it. 

-> Reboot to normal mode and then check if it works for you.