MAC address hidden by the modem/router

nico
nico Member, Beta Tester Posts: 2
First Comment First Anniversary Photogenic

Hello everyone!!!

Since I’ve got sky as my internet provider, the modem/router sky hub hides the MAC address of most of my wifi/eth clients, so the fing app says MAC address unavailable and marks all the clients as generic and doesn’t recognize the right producer. All that seems is that the fing and its app are useless…

it is this a known problem? Any suggestions to have all the details of the clients listed in the fing app?

The sky team told me that this is a security policy unchangeable at this time. So, the fing is useless too..

Can anyone help me?

thanks in advance, nico.

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    admin
    @nico

    The Fing App discovery will identify devices on a best effort basis, based on the information made available by the device, e.g. the MAC address. There are numerous reasons why the device might not be recognised correctly e.g.

    - The DHCP server is not refreshing when speaking to your Fing.

    - Limited information being offered by specific devices.

    If you are using an Apple device to run the Fing app with IOS14 then please refer to this article which has detailed information on how to make Fing app work with IOS14: https://www.fing.com/news/private-mac-address-on-ios-14

    Generic devices are those devices for which Fing was not able to identify the vendor and what kind of device it is. If there is any device in your house which is using any kind of internet(Wifi) then Fing App can show you all devices connected on your network. You can use this external link to know about the vendor of the device: https://aruljohn.com/mac/F45EAB

    To note: Fing App is no longer able to display MAC addresses on iOS because Apple has blocked apps from reading them from the ARP table. Whilst we are still able to recognise that a device is connected to the network scanned, these devices will appear as 'Generic'. This is an Apple imposed limitation, however we do continue to do our utmost to provide as much information to identify each device.’

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • nico
    nico Member, Beta Tester Posts: 2
    First Comment First Anniversary Photogenic

    Hi Robin,

    thanks for reply but, if I haven’t misunderstood, you have suggested me how to discover iPhone (or any ios device based) in the lan, but the problem and the question is: why after the only change from Vodafone IP to Sky IP (and no more other changes) the Fing don’t recognize the MAC address and the vendor chip host’s?

    or, better, there is a way to force the fing/fing app to read and report the MAC address and the vendors chips identity/logos in the app?

    thanks again, nico

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 5,052
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    admin
    @nico
    Without the ios limitation on identifying MAC address, all the devices got identified by Fing and their MAC address was saved in the Fing account. When you changed from Vodafone to Sky IP, the network was identified as new and hence the ios limitation took place and Fing was not able to identify the same devices with their MAC. All the devices which were identified before were not affected before.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!