premium account shows on phone but not desktop app

Diamond
Diamond Member Posts: 1
Photogenic
edited August 12, 2021 in Fing Account Change Request #1
When I sign in it doesn't sign me in to my premium account anyone else have this issue? Do I need to have a link sent in order to log in to my premium?

I want the features of Premium available for the Windows Desktop but it is still saying Go Premium when the App on my phones assures me that I am Premium. Please, how can I resolve.

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,109
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    @Diamond lets tag @Robin_from_Fing or @Dylan_From_Fing to see if they can help you out with your account.
    Thats Daphnee, she's a good dog...
    Diamond
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    @Diamond
    I have sent you private message to address your query. Please reply to my message directly so I can isolate the issue. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Lvines
    Lvines Member Posts: 1
    First Comment

    I'm also having the exact problem. I actually paid for the premium twice. Once to activate phone and 1 to activate laptop. Please let me know what to do. Thanks,lvines

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    Lvines said:

    I'm also having the exact problem. I actually paid for the premium twice. Once to activate phone and 1 to activate laptop. Please let me know what to do. Thanks,lvines

    I have sent you private message to address your query. Please reply to my message directly so I can isolate the issue. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Wayne2
    Wayne2 Member Posts: 2
    First Comment
    I'm having this exact problem.  How do I solve.  Thanks.
  • jlynch3
    jlynch3 Member Posts: 1
    First Comment
    Same problem here as well... 
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    @Wayne2 @jlynch3
    I have sent you private message to address your query. Please reply to my message directly so I can isolate the issue. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Jay_dbl_u_33
    Jay_dbl_u_33 Member Posts: 1
    First Comment
    i accidentally made two accounts i signed in with apple on my iphone but i have hide my email turned on so when i bought premium i made basically another account with my normal email but now i have two can i merge them?

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    i accidentally made two accounts i signed in with apple on my iphone but i have hide my email turned on so when i bought premium i made basically another account with my normal email but now i have two can i merge them?

    Unfortuantely, we have not implemented a feature to merge 2 accounts. In your case, you can request for one account to be deleted and you can use the one with which you purchased Fing premium.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Pict_Nose
    Pict_Nose Member Posts: 2
    Photogenic First Comment
    I'm having this exact problem.  How do I solve?
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 414
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    Hey @Pict_Nose
    I have created a support ticket for you in relation to this issue. Please respond at your earliest convenience.