Fing Desktop white Screen

NoahLup
NoahLup Member Posts: 4
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in Fing Desktop Installation issues/queries #1
When going to device information there's only the menu visible, If I click on the Network tab the whole program just gets white, without anything visible. Only fix is to leave the program to see the main menu again, not resolving the issue.
I tried to reinstall multiple times, purged all program folders and deleted all networks from the account.
Attached is a gif of the behaviour.
Version 2.6.0 latest
No issues before this version, on other computers.
Fing.gif 241.9K
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Best Answer

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #2 Answer ✓
    Thanks @NoahLup

    If you are using Wireshark then please uninstall Wireshark as it also uses NpCap library which may create a compatibility issue with Fing desktop.

    It may the case that the Fing Agent service has not been installed correctly. Please follow these steps and the issue should be resolved. 


    -> Uninstall WinpCap using Revo(if possible) 


    -> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 


    - Run this command as an admin: sc.exe config npcap start= disabled
    - Uninstall Npcap


    -> Reboot your device to safe mode with networking 


    ->Download and install new Fing desktop version and then open it. 


    -> Reboot to normal mode and then check if it works for you. 




    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!

Answers

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #3
    @NoahLup
    Can you delete the network identified by Fing desktop via Fing web app and then reboot device and then check if the issue persists?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • NoahLup
    NoahLup Member Posts: 4
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    #4
    Robin said:
    @NoahLup
    Can you delete the network identified by Fing desktop via Fing web app and then reboot device and then check if the issue persists?
    No change in behaviour, problem persists

  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #5
    @NoahLup
    Are you using Fing desktop on Windows or MAC? Are you using Wireshark as well?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • NoahLup
    NoahLup Member Posts: 4
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    #6
    Robin said:
    @NoahLup
    Are you using Fing desktop on Windows or MAC? Are you using Wireshark as well?

    Windows 10, Wireshark installed and working, not running at time of test. Program was also installed on previous computer with older Fing running.
  • NoahLup
    NoahLup Member Posts: 4
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    #7
    Robin said:
    Thanks @NoahLup

    If you are using Wireshark then please uninstall Wireshark as it also uses NpCap library which may create a compatibility issue with Fing desktop.

    It may the case that the Fing Agent service has not been installed correctly. Please follow these steps and the issue should be resolved.

    Alright, thanks. works now, but is highly inconvenient

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