Yearly Price of Premium Account...

DocZZZ South FloridaMember, Beta Tester Posts: 28
Third Anniversary 10 Comments First Answer Photogenic
I have been a Fing and then Fingbox user and subscriber since Fing's inception, and supported the Premium account when it was introduced. Over this period of time, I have thought about the reliability, ease of use, and increased utility of the premium features. Unfortunately, I have come to my own personal conclusion that the subscription services are priced at an amount that I am not willing or likely to spend for those features. I would say that I would be more likely to spend about half of the US dollar price ($25 - $30) on a yearly continuing basis for the increased features provided. Its also unfortunate that it seems that the usefulness of the Fingbox (v1) itself is strongly tied to a paid subscription, although I acknowledge that the Fingbox functionality has not changed or been reduced --= it's just that the interface provided by the web app to monitor and control the Fingbox does not fully seem to be provided in the desktop or mobile phone apps (although I may be completely incorrect about this --- I am pretty good with computers and software, but there a some difficulties that I encounter regularly when using the Fing software... but that's another topic for another time or post.
I would have preferred speaking with a customer service rep, of stating this in an email directly to Fing Customer Service, but I also found it difficult to obtain this information --- the contact button directs to tech support or business sales, so it seemed best to post this on the Community Forums (alas, the Category is not quite right, but it seemed to be the best choice.
I am sad to go as a premium account, but as most people, it is necessary to prioritize where my funds are spent.
Perhaps a "Pick and Choose" features approach, or a tiered pricing model would entice me to "return to the fold... we shall see.
Thank you.

Best Answer

  • BeachNYC
    BeachNYC Member Posts: 1
    First Answer First Comment Photogenic
    #2 Answer ✓
    I concur. I would pay $25/year for the features; but not $84 or $59


  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
    5000 Comments 250 Answers 500 Likes 100 Awesomes
    Hi @DocZZZ
    I am sorry to hear your experience with Fing is not satisfactory. I have sent you a private message to address your query. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • DocZZZ
    DocZZZ South FloridaMember, Beta Tester Posts: 28
    Third Anniversary 10 Comments First Answer Photogenic

    Thank you, BeachNYC. I’m sure there are others in agreement. I realize that lots of effort and work goes in to this product. Hopefully, the finances are positive for Fing.

    I was a supporter and user of a product “Automatic” which plugged into the car data port. First, the price was just for hardware. Later, a subscription fee was added. Finally after being purchased by SiriusXM, who finally killed it because it was not “sustainable” (read, we are not making enough money on it). Oops, a bit off the topic!