Fing Agent Service Stopped Working - Happens several times per day

OnetimeRacing

Several times per day there's an entry in the Windows reliability report that says the Fing agent service has stopped working. This is the information that is displayed when I click in the failure report and select view technical details:

Description

Faulting Application Path: C:\Program Files\Fing\resources\extraResources\fingagent.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: fingagent.exe

Application Version: 2.6.0.0

Application Timestamp: 60818213

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.9625

Fault Module Timestamp: 5db2747f

Exception Code: 40000015

Exception Offset: 0005beae

OS Version: 10.0.19043.2.0.0.256.48

Locale ID: 1033

Additional Information 1: eb0f

Additional Information 2: eb0fd5c048e6440480e3ae4bcee15c61

Additional Information 3: 92be

Additional Information 4: 92be6cc32c232ab02d24de4f97949dc9

Extra information about the problem

Bucket ID: 7e55d80149a5782ebed0b655a1e5bef9 (2220475095198318329)

Any ideas on what is causing the problem? 

The first time I noticed the problem was around the beginning of May. It could have been happening earlier but I didn't start looking at the reliability monitor until the beginning of May while I was investigating a problem with my system that was unrelated to Fing. 

Fing desktop appears to work correctly.

I'm using version 2.6.0 of Fing and I'm at 21H1 and 2021-05 for Windows. When I first noticed the problem with Fing I had not installed either 21H1 or 2021-05.

Thanks for your help.

Robin_Ex_Fing

Hi @OnetimeRacing
As I can see from the log files, the service which is causing issue is Fault Module Name: MSVCR90.dll
which means some traces of WinpCap or older NpCap is still present on your machine. 

Please follow these steps and the issue should be resolved. 

-> Uninstall WinpCap using Revo(if possible) 

-> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 

- Run this command as an admin: sc.exe config npcap start= disabled
- Uninstall Npcap

-> Reboot your device to safe mode with networking 

->Download and install new Fing desktop version and then open it. 

-> Reboot to normal mode and then check if it works for you. 

OnetimeRacing

I can't find any evidence that WinpCap is installed on my system. I also uninstalled Fing, downloaded the latest version and then reinstalled it. 

Using AutoRuns I disabled NpCap and found that I get a strange dialog box (shown below) when I rebooted my system. I also found the Fing (Version 2.60) won't start when NpCap is disabled.




Using AutoRuns I enabled NpCap and did not see the dialog box following a reboot. Fing stared again once I enabled NpCap.

Gary_E

I have the same problem. WinpCap is not installed on my system. Running Windows 11 21H2. It's been almost a year - does Fing have a solution? Thanks.

Description

Faulting Application Path: C:\Program Files\Fing\resources\extraResources\fingagent.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: fingagent.exe

Application Version: 2.9.0.0

Application Timestamp: 62418624

Fault Module Name: fingagent.exe

Fault Module Version: 2.9.0.0

Fault Module Timestamp: 62418624

Exception Code: 40000015

Exception Offset: 000e439e

OS Version: 10.0.22000.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 4e3a

Additional Information 2: 4e3a4489b27b844480f1a60d7f9ea483

Additional Information 3: 337c

Additional Information 4: 337c6fdc047d4d586605365a8a39de6e

Extra information about the problem

Bucket ID: 4cb6f24f2fec2931942ff67397022373 (1454652180979131251)

Karl_From_Fing

Hey @Gary_E
May I ask you to attempt the following:

Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 

- Run this command as an admin: sc.exe config npcap start= disabled
- Uninstall Npcap

-> Reboot your device to safe mode with networking 

->Download and install new Fing desktop version and then open it. 

-> Reboot to normal mode and then check if it works for you.