Fing Agent Service Stopped Working - Happens several times per day

OnetimeRacing
OnetimeRacing Member, Beta Tester Posts: 11
First Anniversary First Comment Photogenic
Several times per day there's an entry in the Windows reliability report that says the Fing agent service has stopped working. This is the information that is displayed when I click in the failure report and select view technical details:

Description
Faulting Application Path: C:\Program Files\Fing\resources\extraResources\fingagent.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: fingagent.exe
Application Version: 2.6.0.0
Application Timestamp: 60818213
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.9625
Fault Module Timestamp: 5db2747f
Exception Code: 40000015
Exception Offset: 0005beae
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Additional Information 1: eb0f
Additional Information 2: eb0fd5c048e6440480e3ae4bcee15c61
Additional Information 3: 92be
Additional Information 4: 92be6cc32c232ab02d24de4f97949dc9

Extra information about the problem
Bucket ID: 7e55d80149a5782ebed0b655a1e5bef9 (2220475095198318329)

Any ideas on what is causing the problem? 

The first time I noticed the problem was around the beginning of May. It could have been happening earlier but I didn't start looking at the reliability monitor until the beginning of May while I was investigating a problem with my system that was unrelated to Fing. 

Fing desktop appears to work correctly.

I'm using version 2.6.0 of Fing and I'm at 21H1 and 2021-05 for Windows. When I first noticed the problem with Fing I had not installed either 21H1 or 2021-05.

Thanks for your help.

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,746
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @OnetimeRacing
    As I can see from the log files, the service which is causing issue is Fault Module Name: MSVCR90.dll
    which means some traces of WinpCap or older NpCap is still present on your machine. 

    Please follow these steps and the issue should be resolved. 


    -> Uninstall WinpCap using Revo(if possible) 


    -> Disable the Npcap driver service and then uninstalled the program. To disable NpCap: 


    - Run this command as an admin: sc.exe config npcap start= disabled
    - Uninstall Npcap


    -> Reboot your device to safe mode with networking 


    ->Download and install new Fing desktop version and then open it. 


    -> Reboot to normal mode and then check if it works for you. 



    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • OnetimeRacing
    OnetimeRacing Member, Beta Tester Posts: 11
    First Anniversary First Comment Photogenic
    I can't find any evidence that WinpCap is installed on my system. I also uninstalled Fing, downloaded the latest version and then reinstalled it. 

    Using AutoRuns I disabled NpCap and found that I get a strange dialog box (shown below) when I rebooted my system. I also found the Fing (Version 2.60) won't start when NpCap is disabled.




    Using AutoRuns I enabled NpCap and did not see the dialog box following a reboot. Fing stared again once I enabled NpCap.