Hi. Can someone tell me why I never have any devices show up in my digital fence. Not ever literally

Rodg
Rodg Member Posts: 6
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edited June 20, 2021 in Devices & Security #1

I have always been curious about this feature but have never had a single device appear in my digital fence. Can anyone advise on a course of troubleshooting. For the record there are no restrictive filters or anything like that preventing me from viewing. It just literally shows nothing no matter what I filter by. It never has since I got the device. Any assistance appreciated. Thank you.

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,192
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    #2
    @Rodg, there are a number of settings associated to this feature with the Fingbox...  First one I would check is range.  Make sure you have at least 50%..


    Thats Daphnee, she's a good dog...
  • Rodg
    Rodg Member Posts: 6
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    edited June 8, 2021 #3

    Hi Marc. Thank you for getting back to me. Appreciate that.

    I have the range on 100% so checked that one already. I’ve reset the fingbox. I’ve even deleted the app as well as cleared the relevant caches, rebooted phones and pc, I’ve tried the desktop app I’ve also tried my android device as well as my iOS device. It’s like it just doesn’t work at all which would be disappointing as Their are no moving parts and I’ve never been able to use the feature ever. It’s like the radio in the unit was broken to start with. 🥲. That would be very disappointing indeed.

  • Marc
    Marc Moderator, Beta Tester Posts: 3,192
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    #4
    But you are able to see your WiFi devices on the mobile app, correct?  If that’s the case, then at least we know the Fingboxes WiFi is working.  @Robin, do you have any suggestions?
    Thats Daphnee, she's a good dog...
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    #5
    Thanks @Marc
    @Rodg
    Can you DM me the MAC address of the Fingbox? Also, Can you ensure if you have enabled location permissions for Fing app or not? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Rodg
    Rodg Member Posts: 6
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    #6

    Hi Robin


    I just wanted to confirm this was direct and private message between us.

    You requested the MAC address to assist me with my digital fence not working on my Fingbox I have but just wanted to ensure that this was a private and was not viewable to the public.

  • LJ_Fingbox
    LJ_Fingbox Member Posts: 6
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    #7

    @Rodg

    did you ever get this working? I just upgraded from a v1 Fingbox to a v2. My old v1 digital fence worked but my v2 doesn’t. All blanks like yours. I too have played with every setting with no luck.

    LJ

  • Marc
    Marc Moderator, Beta Tester Posts: 3,192
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    #8
    @Karl_From_Fing and @Michal_From_Fing, see above for @LJ_Fingbox.   Looks like Robin originally helped but is no longer around to let us know how it was resolved.
    Thats Daphnee, she's a good dog...
    Karl_From_Fing
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 485
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    #9
    Thanks Marc!
    @LJ_Fingbox
    A support ticket has been created for you in relation to this, please respond via email at your earliest convenience. 

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