Fingbox says it’s offline

Bill_OH
Bill_OH Member Posts: 17
10 Comments Photogenic
edited June 1, 2021 in Fingbox #1
Fingbox issues an email that it is offline. However, I can still run speed tests from the box and receive good speeds. This happens every now and then. I had reported this before and those comments seemed to have been removed.
Your Fingbox 'Asahi' is offline

Fingbox F0:23:B9:EB:53:39 has changed status.

Then 6 minutes later

Your Fingbox 'Asahi' is back online

Fingbox F0:23:B9:EB:53:39 has changed status.

Tagged:
Esan_2499

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @Bill_OH
    I have sent you private message to address your query. Please reply to my message directly as I would network information to isolate the issue. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Bill_OH
    Bill_OH Member Posts: 17
    10 Comments Photogenic
    I’ve tested the connection via the fingbox to an server in New York during the time fingbox said it was offline and had a connection.
    so why is the fingbox saying it’s offline when it’s not.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,882
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Bill_OH said:
    I’ve tested the connection via the fingbox to an server in New York during the time fingbox said it was offline and had a connection.
    so why is the fingbox saying it’s offline when it’s not.

    I have replied to you via your support ticket. Please reply to me directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!