internet going offline

Marko CanadaMember Posts: 20
10 Comments First Anniversary Photogenic
edited May 21, 2021 in Fingbox #1
I called my ISP to see why I  have had to reboot my router 5 times in the past 2 weeks I've been with my ISP for years and never any issues just since that past 2 month I've had to reboot the router at times. i have a Android device that's wired and my Smart TV on wifi when I'm on my android device and when a notification pops up saying not wifi connected  then my internet stops the message that alerts me is from my Smart TV which is on my wifi I'm' thinking that my wifi 5G is flaky on my personal Asus router that's bridged with my ISP router  right now I have Flashed my Asus Router firmware and see if that's helps I know that's it's not a ISP issue
Any insight and thoughts would be greatly appreciated and also when my Internet stops usually I get and amber alert on my Fing but it just a solid blue




  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    Hi @Marko
    If you are getting amber light on your Fingbox then it means it is not able to connect to its cloud servers. There are two reasons for Fingbox going Offline:

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to.
    I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline. 

    I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.
    If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App.
    To do this:
    • Open the Fing app, ensure that you are on the Network associated with your Fingbox
    • Tap on the Avatar icon in the top-right corner
    • Choose 'App Settings'
    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.
    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes.
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!