"Outage - Server issue RESOLVED" - MAYBE NOT QUITE!

Shooter
Shooter Member Posts: 78
25 Agrees 25 Likes 10 Comments First Answer
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FYI
As of yesterday, 5/18/2021, my FingBox was offline again for 18 hours for the first time since the server issue was resolved. I'll check it every few days to see if it was an a "one-off" anomoly or something more, but will only report back if it becomes a persistent issue! 

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi @Shooter
    As I can see from your Fing account, Last Connection 2021 May 18 15:08:20 and Last Disconnection 2021 May 18 14:59:31 which means your Fingbox was disconnected for 9-10 mins. 
    I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not.
    If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App.

    To do this:
    • Open the Fing app, ensure that you are on the Network associated with your Fingbox
    • Tap on the Avatar icon in the top-right corner
    • Choose 'App Settings'
    • Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.
    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!