Cannot add my Fingbox to the Fing mobile app

CCorneillie
CCorneillie Member Posts: 2
First Comment
edited May 17, 2021 in Fingbox #1
Hello, I got a new iPhone, and now it seems I can no longer add my Fingbox to the fing mobile app of my new iPhone. It appears the fingbox is online just fine (I get digital presence notifications), however I just can't add my fingbox. I tried to power off and power on. No luck. The Fingbox cannot be found.

Appreciate your help to getting this resolved.

@Robin could you possibly help me out please. My fngbox has been working like a charm since December 2018 and happy customer.

Thank you
Christophe

Comments

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    Hi,
    I have sent you private message to address your query. Please reply to my message directly as I would log files and network information to isolate the issue. Thanks 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • CCorneillie
    CCorneillie Member Posts: 2
    First Comment
    Hi Robin, thanks! It seems my issue has been resolved. I think it was related to PICNIC ("problem in chair, not in computer")  :).

    Kind regards
    Christophe
    Robin_from_Fing