How to remove/unregister an offline Fingbox

JeremyM
JeremyM Member Posts: 3
First Comment

I have a Fingbox in my app that is offline. Additionally the wifi network that it was previously on no longer exists. I need to remove/unregister the Fingbox as I have sold it and the new owner needs to register it. How can I do this?

Thanks!

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Best Answer

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,754
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    admin
    #2 Accepted Answer
    Thanks @Marc
    @JeremyM
    I have sent you a private mail to address your query. Please reply to my message directly. Thanks
    JeremyM

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,660
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    Thats Daphnee, she's a good dog...
  • JeremyM
    JeremyM Member Posts: 3
    First Comment

    This doesn't work when the Fingbox is offline. There's no option to do this.

  • Marc
    Marc Moderator, Beta Tester Posts: 2,660
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    ✭✭✭✭✭✭
    @Robin, can you advise @JeremyM on how to remove his Fingbox from his account?  Note:  The help article from Fing does not address his issue.
    Thats Daphnee, she's a good dog...
    Robin_from_Fing
  • mkaiseraz
    mkaiseraz Member Posts: 2
    First Comment First Anniversary
    I have exactly the same problem. Please advise how to remove one of my Fings. I haven't sold it but I've sold the house it was in and am not using it at the moment. Thanks.
  • JeremyM
    JeremyM Member Posts: 3
    First Comment

    Fing customer service reached out and resolved it for me, removing the fingbox from my account while offline. The new owner was able to connect to it after they did a factory reset.


    Thanks Fing support!

    MarcCiaran
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