Got my new fingbox and can´t connect to mobile wifi

Berliner69

I´ve got my Fingbox yesterday and can´t make it work, I have mobile internet so the only chance of connecting the lan cable is to the computer activate the hotspot and make the computer a de´"facto" router and didn´t work, neither connecting the router to fingbox via the usb slot. No signs of green light just a steady white light
Can it be that mobile wifi is not supported at all?

Ciaran

Hi @Berliner69 what deleted comments are you referring to? We didnt delete any comments (unless individuals have deleted their own comments? Unfortunately we have no way of tracking that)

Berliner69

i got your reply, thanks. So just to clarify Fingbox is NOT compatible with mobile wifi since the router has no Ethernet port, right?

so I can return the product

thanks

Ciaran

Hi @Berliner69, thank you for reaching out & I am sorry to hear you are having issues assigning your Fingbox. I have created a support ticket for you. A Support team member will send you a private mail shortly to assist further (as we will need to get more details off of you to troubleshoot). thanks

Berliner69

Thanks Ciaran,

the two deleted comments what were they?

please contactme at [email protected]

Ciaran

In fact, I have just checked and there was a comment deleted. It was from Robin (a Fing Admin) he advised that he responded to your support ticket. I believe he may have deleted as I had also responded to you. Apologies for the confusion.

Berliner69

Hi Ciaran,

haven’t received any reply yet, thanks

Berliner69

I haven’t received a reply, apparently two were deleted

Berliner69

Still haven’t got an answer !

so frustrating!

Robin_from_Fing

Berliner69 said:

Still haven’t got an answer !

so frustrating!

I have replied to your support ticket. Please check your inbox. Thanks