ISP recommendations to enable "pause" feature

 I am just about to change ISP and would like recommendations please for which ISP supplies a router that will ensure the "pause" feature works best - this is the main reason I purchased the Fingbox and I can't get it to work with my current set up.

Thanks & Best Wishes

Will
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  • Marc
    Marc Moderator, Beta Tester Posts: 2,665
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    @Willhenhouse, it might help to either tell us where you are or better yet which ISP's you have to choose.  For example in my area I have 2 choices.  Altice and Verizon.  And it's not straight forward.  For example, the one I have experience with, Altice,  has a number of routers that you get depending on the package you select and you can also choose to bring your own.  In my case I choose to bring my own, a Linksys Velop Mesh MX4200 network and pause works fine.  I also can tell you it works with their Fiber router as well...  

    I guess what I'm trying to say is there are many factors in play that need to be discussed before anyone can tell you any information that makes sense in your particular situation.


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  • Willhenhouse
    Willhenhouse Member Posts: 5
    First Comment Photogenic
    Hi Marc, thank you for your reply.  I'm in the UK and am currently with NowTV (which I could not get to work with the pause feature - the router they supplied is a NowTV Hub 2 NR801).  I have a number of potential suppliers such as Vodafone, Onestream, Origin, Plusnet, TalkTalk etc. etc. that I could change to.  Any advice gratefully recieved.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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     I am just about to change ISP and would like recommendations please for which ISP supplies a router that will ensure the "pause" feature works best - this is the main reason I purchased the Fingbox and I can't get it to work with my current set up.

    Thanks & Best Wishes

    Will

    Things that need to be done to make sure that pause/block is going to work are as follows: 
    1. Enable UPnP on your router 
    2. Disable IPv6 on your router 
    3. Best Practice - Reserve the IP address of the Fingbox 
    4. Create the following TCP rules and point them to the IP address of the Fingbox 
     

    • 80 (Internet Speed Test) 

    • 443 (Fing Service and Software Updates) 

    • 3001, 3002, 3003 (Internet Speed Test) 

    • 4443 (Fing Service) 

    • 5671 (Fing Diagnostics) 

    5. Firewall turned off for Fingbox if it is present on router
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
    Marc
  • Willhenhouse
    Willhenhouse Member Posts: 5
    First Comment Photogenic
    Thank you for your reply.  I think I tried the first two actions in your list but please could you give a little more detail on how to do step 4 - this looks a little beyond me..
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
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    Thank you for your reply.  I think I tried the first two actions in your list but please could you give a little more detail on how to do step 4 - this looks a little beyond me..
    Every router provides a different UI to do port forwarding. I don't have any document with me to show it clearly. I would advise you to skip this step if you don't already know and first check Internet pause is working or not?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Willhenhouse
    Willhenhouse Member Posts: 5
    First Comment Photogenic
    Thanks, will give it a go