Fingbox offline message

MartyAsh
MartyAsh Member Posts: 4
Photogenic First Comment

I am getting many Fingbox Offline messages. The Fingbox is connected to the router which I’m turn is directly connected to the cable modem. When I checked the Fingbox after receiving an offline message, the light was blue.

In fact, I am typing this message a few minutes after having received an offline message.

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    Hi @MartyAsh
    There are two reasons for Fingbox going Offline:

    1) Internet Outages. The fingbox is correctly connected to the network and the home wifi works well, but the internet is down. These outages are underlined in the timeline on the speed test view. In that case, please check for minor Internet outages with your ISP.

    2) Lost of load-bearing. In this case, the fingbox seems to lose the IP address. It might due either to the cable or to the switch connected to.
    I would like to confirm if the ethernet cable is not broken. As you restart the Fingbox, it forces the network to reach its full speed but if there is any damage on the cable, the speed will drop thus leading to Offline. 

    I would also like you to try any Cat 6 or Cat 7 cable and then see if it is still losing connection or not. If you experience issues with network connectivity for Fingbox, you can either increase the network size on Fing App.

    To do this:
    Open the Fing app, ensure that you are on the Network associated with your Fingbox
    Tap on the Avatar icon in the top-right corner
    Choose 'App Settings'
    Scroll down and go to the "Maximum Network Size" setting and select the size based on the number of devices connected to network in your house.

    Or, you can check if the Ip address assigned to Fingbox is not being used by other Device which disconnects the Fingbox from the connection. I would request you to assign a Static IP address to Fingbox which will help us to isolate the issue. Assigning Static IP address to most devices is easy, just go to its network settings, look for DHCP option and turn it OFF. Once you do that, you'll see a text area to enter Static IP address. Enter the new IP address there, save changes.

    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • DerpSter
    DerpSter Member Posts: 1
    First Comment

    This is getting old! It’s been happening at least once a day. There’s obviously a bug somewhere.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    @DerpSter
    Some users who were facing the same issue have changed their ethernet port and power cable and assigned a static IP address to Fingbox which resolved the issue. Can you try the same and respond back if it works for you? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • MartyAsh
    MartyAsh Member Posts: 4
    Photogenic First Comment

    How do you assign a static IP address to Fingbox?