I have a Fing subscription but the application doesn't recognize it and wants me to upgrade to prem

acidapex
acidapex Member Posts: 2
First Comment Photogenic
edited April 30, 2021 in Fing Account Change Request #1

Order date: Apr 28, 2021 5:43:20 PM CDT

Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 3,181
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    Hi @acidapex, I modified this post to remove your personal info.  Let me tag @Robin and @Ciaran from Fing to see if they can help you with your issue.  They will probably ask you for more info but in a private conversation.
    Thats Daphnee, she's a good dog...
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    Thanks @Marc
    @acidapex
    I have sent you a private mail to address your query. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • acidapex
    acidapex Member Posts: 2
    First Comment Photogenic
    Thanks, I don't have any messages.
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,292
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    acidapex said:
    Thanks, I don't have any messages.
    Check you inbox for my message. To update, As I can see on your account, you subscribed for trial version of the Fing desktop on 28th April but it didn't go through and hence the status didn't change to Premium. You can try to subscribe again making sure you are signed in on Fing app and then purchase the Fing Premium again using Playstore or using the link below.

    Premium Plan info: https://app.fing.com/internet/account/subscribe/choose#
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!