How do I delete primary network following change of network provider?

KeithG
KeithG Member Posts: 7
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in Fing App #1
Recently moved from Vodafone to BT.  Fing Web App and iPhone App just won't let me get rid of VodafoneConnect Network. It shows as "Connected" and there is no dropdown option list with Delete available for this network.  The BT network shows BELOW the Vodafone one, and ridiculously this DOES have a dropdown list with Delete option! Aagh!
I have tried resetting the Fingbox in the hope that it would forget the old network, but no luck.  It seems to be working again, but now has solid GREEN lights instead of the usual BLUE (solid Green is not shown as a valid option on the Fing LED guide!)  
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  • Marc
    Marc Moderator, Beta Tester Posts: 3,159
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    #2
    When you swipe left, what does it show?  I just did a quick look on my iPhone version and I get a trashcan icon on my primary connected network when I swipe left to delete it.
    Thats Daphnee, she's a good dog...
  • KeithG
    KeithG Member Posts: 7
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    #3
    There was a symbol with ._ x3 next to my current wifi which did lead to a list of monitored networks, which gave me the option to detach from networks and that finally seems to have worked. Fingbox is still lit solid green though, not blue, so something still not right...
  • Marc
    Marc Moderator, Beta Tester Posts: 3,159
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    #4

    Good, one step down at least. Let’s get @Robin from Fing involved to see if he can help on the solid green light on the Fingbox. The only green light I am familiar with is pulsing and that means it’s ready to activate.

    Thats Daphnee, she's a good dog...
  • KeithG
    KeithG Member Posts: 7
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    #5
    Yes, me too. Desktop mac Fing app seems to be working normally though.
  • Marc
    Marc Moderator, Beta Tester Posts: 3,159
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    #6
    Keep in mind the desktop app does NOT use the Fingbox discovered network.  It can only manage what it has discovered on its own.  However, new versions of the mobile app can manage networks discovered by the desktop application.
    Thats Daphnee, she's a good dog...
    Robin_Ex_Fing
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #7
    KeithG said:
    There was a symbol with ._ x3 next to my current wifi which did lead to a list of monitored networks, which gave me the option to detach from networks and that finally seems to have worked. Fingbox is still lit solid green though, not blue, so something still not right...
    Can you DM me the MAC address of your Fingbox and the email address you are using to run Fing app? Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • KeithG
    KeithG Member Posts: 7
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    #8
    Hi Robin
    Did you receive my DM with the details requested? I have again retried resetting the Fingbox. For the last two days it just flashes green now and gives this message at its IP address - I guess it is probably f*cked? Is there any way of running diagnostic tests on it?
    Thanks
     
  • Robin_Ex_Fing
    Robin_Ex_Fing Member Posts: 5,293
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    #9
    HI @KeithG
    I have sent you a private mail to address your query. Please reply to my message directly. Thanks
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • KMichelle
    KMichelle Member Posts: 3
    First Comment Photogenic
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    #10
    OMG I am having the same issue, I cannot delete the Monitored network and I so need to because it appears that is the only one that I can actually block people from. I haved tried on the app and on the website, but no luck.  Any help would be so appreciated - oh yeah and my fing light won't turn green it's white with a hint of pink
  • Marc
    Marc Moderator, Beta Tester Posts: 3,159
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    #11
    @KMichelle, I am adding @Karl_From_Fing and @Michal_From_Fing to see if they can lend you a hand.  Robin is no longer with Fing.
    Thats Daphnee, she's a good dog...
  • KMichelle
    KMichelle Member Posts: 3
    First Comment Photogenic
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    #12
    I managed to delete it but now I deleted all my networks because I couldn't figure out how to make the one I wanted to be my Managed network......I don't have desktop version until Friday and need these hackers off my wifi...but they just keep making different access points, uuugggghh this is a whole job!!! 
  • KMichelle
    KMichelle Member Posts: 3
    First Comment Photogenic
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    #13
    Is the first network scanned the "monitored' one or is there a way to make one a "monitored network" - I am so upset...PLUS the DNS inside the network settings appears to be from an unknown company......this is so exhausting, why can't people just leave me alone......they gotta have pretty awful lives if they want to watch my every move, lol!!
  • Marc
    Marc Moderator, Beta Tester Posts: 3,159
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    #14
    If you are using the desktop to scan, the monitored network is the one the desktop is connected to while scanning.  If you’re using the mobile app, you could be seeing the network the mobile app scanned or the one the desktop scanned.  You can flip between them and make one of them the default view.
    Thats Daphnee, she's a good dog...
  • Karl_From_Fing
    Karl_From_Fing Administrator, Beta Tester Posts: 458
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    #15
    @KMichelle
    I have created a support ticket for you in relation to this issue, please respond via email at your earliest convenience.

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