Why is Fing not picking up my ISP and only my MNO?

etto
etto Member Posts: 1

I can only post reviews, etc. for my MNO, Telkom. It's not picking up that my service is with Webafrica (my ISP). How can I change this?

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,761
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    etto said:

    I can only post reviews, etc. for my MNO, Telkom. It's not picking up that my service is with Webafrica (my ISP). How can I change this?

    Can you share the screenshot of what you are seeing?
    For ISP name detection, We use GEOIP2 City Database API by MaxMind. And they update their database every week. If the Fing App shows a different ISP name rather than what you use, It is because the same name is picked up GEOIP2 City Database. The ISP name is identified based on the public IP address by Fing App and then it is matched against the GEOIP2 City Database API. 
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!