Use a Fingbox that's been used elsewhere.

NIck4275

Hi I've been using Fing for a while and thought I'd try a used Fingbox before buying a new one for my main network. The original user didn't disconnect the Fingbox from his account but has now emailed support to have that sorted.
How can I tell if the disconnection has happened ?
The Fingbox currently displays flashing blue semi circles and won't go green at all. I assume this is a sign its not connected to my account ?
Thanks
Nick

Marc

One of the folks from Fing can see if your Fingbox is disassociated.  You will probably have to send them, privately some sort of proof that you own it.  Wait for them to contact you...  Tagging @Robin or @Ciaran for assistance .

Robin_Ex_Fing

thanks @Marc for your support.
@NIck4275
I have sent you a private mail to address your query. Please reply to my message directly. Thanks

Rulldawg1

@Marc i have the same issue. Can someone from support DM me?!

NIck4275

Mine is working fine now its been released by support. Make sure you have your proof of purchase as they'll need to see it.

Rulldawg1

https://community.fing.com/discussion/comment/28051#Comment_28051

@Robin looks like I should tag you as well

Rulldawg1

@Robin, @Ciaran, @Marc - how does one escalate the issue I'm having? On April 5th I commented I had the same issue as @NIck4275 but have not heard from Fing. I'm getting alerts with what I consider sensitive information from a Fing user. There is no clear way for me to disassociate from a Fing device that I returned. 

[Deleted User]

The user and all related content has been deleted.