How do I get attention from Support for an RMA to replace a faulty Fingbox?
Hello, I emailed [email protected] on March 15 with the full description of the fault on my still-under-warranty Fingbox - regularly going into an offline/online sequence since February. I have done all the troubleshooting to confirm it's definitely a faulty Fingbox (new enet cable, different power supply, restore to factory, etc). I received no answer to my email. I sent an email reminder again on March 22. And still no response by today, March 25. What's going on guys? You have been responsive and helpful in the past (this faulty Fingbox is actually a replacement for a broken gen 1 Fingbox). Please respond to my email and send me an RMA replacement. Thank you.
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