Registering a used Fingbox

Shrek
Shrek Member, Beta Tester Posts: 5
First Comment First Anniversary Photogenic
edited March 21, 2021 in Fingbox #1

Hello. I bought a used Fingbox v1 on ebay. I did a hard reset on it when I received it prior to placing on my network.

My problem is that I cannot add it to my account because the Fingbox says I need to log in with the original account... it is still associated with the seller's account.

I've contacted the seller, but have not heard back from him, yet.

Is there another avenue that Fing support can reassign the box to my account if I show proof of purchase?

Any thoughts?

Thanks!

Best Answers

  • Marc
    Marc Moderator, Beta Tester Posts: 2,712
    250 Answers 1,000 Likes 2500 Comments 250 Awesomes
    ✭✭✭✭✭✭✭
    #2 Accepted Answer
    Hi @Shrek...  Fing can help you out.  I’m tagging @Robin from Fing.  he will require some info in private but wait till he asks before you do anything else.  I also moved this to the Fingbox area for relevance for you.
    Robin_from_Fing
  • Shrek
    Shrek Member, Beta Tester Posts: 5
    First Comment First Anniversary Photogenic
    #3 Accepted Answer

    Thanks Marc.

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
    250 Answers 2500 Comments 500 Likes 100 Awesomes
    admin
    #4 Accepted Answer
    Hi @Shrek
    I have sent you a private mail to address your query. Please reply to my message directly. Thanks
    Shrek