Wrong device/ OS shown

WerdnaSorrin

I have a windows envy all in one device that Fing app says is a chrome book.

how can I fix this?

Robin_Ex_Fing

Hi @WerdnaSorrin

The Fing App discovery will identify devices on a best effort basis, based on the information made available by the device, e.g. the MAC address. There are numerous reasons why the device might not be recognised correctly e.g.

- The DHCP server is not refreshing when speaking to your Fing App.

- Limited information being offered by specific devices.

If you are using an Apple device to run the Fing app with IOS14 then please refer to this article which has detailed information on how to make Fing app work with IOS14: https://www.fing.com/news/private-mac-address-on-ios-14

To correct the misidentified device on Fing desktop, I would suggest to:   

• Open the Fing Desktop 

• Sign in and Go to Home tab   

• Scan for devices. 

• If the device is still recognized incorrect then Click on the specific device   

• Click on Icon "Recognize" device   

 To manually identify the misidentified device on Fing app, I would suggest to:   

• Sign in to the Fing app 

• Go to Device List    

• Click on the misrecognized device. 

• Below the device name and O.S you will find a text saying "Did we get this right?"  

• If you click on (thumbs_down icon) then it will allow you to manually enter the correct O.S and model of the device.