Fing service not found

System
System Administrator Posts: 81
10 Comments Photogenic
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This discussion was created from comments split from: Outage - Server issue 25th February 2021 (Resolved: New Firmware Release).

Comments

  • Owenlars
    Owenlars Member Posts: 16
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    Interestingly both French and English fFingboxes now working but desktop won't connect with the following message

    Fing Service not found

    We're reconnecting to the Fing Service. If you keep seeing this page, try rebooting or reinstalling the latest version of Fing App to resolve the issue. If the problem persists, you can contact us at [email protected]

    Contact support

    Shootercarolin
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    Hi @Owenlars
    May I know which O.S are you using to run Fing desktop so I can guide you?
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Owenlars
    Owenlars Member Posts: 16
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    Yes it is Big Sur 11.2.3 Does this mean your server problems have been fixed?

  • carolin
    carolin Member, Beta Tester Posts: 34
    25 Agrees 10 Comments 5 Likes Name Dropper
    ✭✭
    Owenlars said:
    Interestingly both French and English fFingboxes now working but desktop won't connect with the following message

    Fing Service not found

    We're reconnecting to the Fing Service. If you keep seeing this page, try rebooting or reinstalling the latest version of Fing App to resolve the issue. If the problem persists, you can contact us at [email protected]

    Contact support

    Owenlars  when I had this issue yesterday on Windows app, I had to go into control panel services and start up the fing server, then I was able to run the desktop app ok.
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,727
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    admin
    Owenlars said:
    Yes it is Big Sur 11.2.3 Does this mean your server problems have been fixed?

    In order to address your query, first I would like to confirm that you are:

    • Installing the Fing Desktop under the 'Applications' folder only. If not, Fing Desktop won't be able to connect to its services. If it is not, it will appear as 'Unidentified' or ‘Undefined.
    • In this case, the service might have been disabled and cannot launch until the service is re-enabled. This is likely the result of the service having been unloaded using 'launchctl' in conjunction with the -w switch. This will disable the service. This condition can remain, even if the software is uninstalled and reinstalled.

    To resolve:

    Re-enable the disabled service using the following commands:

    • sudo launchctl load -w /Library/LaunchDaemons/com.fing.service.plist


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • Owenlars
    Owenlars Member Posts: 16
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    Seems to be working now.
    Thank you
  • Owenlars
    Owenlars Member Posts: 16
    10 Comments 5 Likes 5 Agrees First Anniversary
    Carolin
    seems to be fixed thanks

    carolin