One device connected and generic still connected

Suze
Suze Member Posts: 2
edited March 3, 2021 in Devices & Security #1
Hi!  My iPhone and emails were compromised recently. Trying to find breach. Fing app shows my router and iPad. I originally thought the “generic” was my iPhone. I disconnected it from WiFi, but device still appears as generic. Cannot boot off my network. I have nothing else connected to my router. 
I’m guessing someone that lives near me is the culprit. I have premium, but until I get it changed to my new email. (Email premium is under has been “stolen?”).  Gmail states it is not found. A email name I had for MANY years. 
Can someone explain why a generic device shows up still even after I turned off WiFi on my iPhone?

This is my second post here. Did I post this in the wrong place?  I’m sorry if I did. 

Any help greatly appreciated!

Answers

  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    Hi @Suze
    If you turn off Wifi, the mobile devices still does not completely cut off wifi. 
    The Fing App discovery will identify devices on a best effort basis, based on the information made available by the device, e.g. the MAC address. There are numerous reasons why the device might not be recognised correctly e.g.


    - The DHCP server is not refreshing when speaking to your Fing App.

    - Limited information being offered by specific devices.

    If you are using an Apple device to run the Fing app with IOS14 then please refer to this article which has detailed information on how to make Fing app work with IOS14: https://www.fing.com/news/private-mac-address-on-ios-14

    Generic devices are those devices for which Fing was not able to identify the vendor and what kind of device it is. If there is any device in your house which is using any kind of internet(Wifi) then Fing App can show you all devices connected on your network. You can use this external link to know about the vendor of the device: https://aruljohn.com/mac/F45EAB

    To note: Fing App is no longer able to display MAC addresses on iOS because Apple has blocked apps from reading them from the ARP table. Whilst we are still able to recognise that a device is connected to the network scanned, these devices will appear as 'Generic'. This is an Apple imposed limitation, however we do continue to do our utmost to provide as much information to identify each device.’


    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!
  • chief_crazy420
    chief_crazy420 Member Posts: 1
    First Comment
    How do I get rid of the ten generic devices.  only have phone, computer and router connected
  • Robin_from_Fing
    Robin_from_Fing Administrator, Fing Team Posts: 4,885
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    admin
    How do I get rid of the ten generic devices.  only have phone, computer and router connected
    you can manually delete the devices one by one. If the generic devices are offline and you want to remove generic devices from Fing app then please follow this article: https://help.fing.com/knowledge-base/how-use-fing-app/
    Robin (Admin at Fing)
    Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!