Zen is no slouch but shows it's not all about speed to be a top ISP

GidsterGidster London, UKMember Posts: 224
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edited July 2019 in Zen

As of 23rd July 2019 the Fing ISP scoreboard ranked Zen Internet as the number 1 rated broadband provider in the UK with Fing app users. In terms of speed, however, it sits at #6 in our chart. 

With an average download speed of 39.7mbps and 12mbps upload speed Zen has achieved a Fing speed rating of 2.4 out of 5 - certainly not bad. However, on average, Fing app users rate Zen 4.5 out of 5 stars, with nearly 90% giving it a 4 or 5 star rating and only 2% 1 star. Most companies can only dream of this sort of love from their customers.

Between 4th April and July 11th July 2019, the Fing Outage Detector did registered 8 outages across the UK for Zen. This is quite a large number but only one of them was anything but low severity.

Are you or have you been a Zen Internet customer? What are they getting so right? 
Head of Product at Fing
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