Restore adfree subscription on second iphone

Direwolfnj

Hi I bought the adfree subscription for several years and it did work well. Recently I got a new iphone and try to install Fing App. I am using the same apple id and fing id. Also I can see my adfree subscription under apple account. But after I start the fing app, I couldn't find the option to restore the adfree subsciption (only premium subsciption). The fing app on my only phone still work well. My question is: how to activate adfree on my second phone? Is this subscription only for one device? Thank you. 

Marc

Hi @Direwolfnj, let me tag @Robin and @Ciaran from Fing to see if they can help you sort your issue out.

Robin_from_Fing

Thanks @Marc
@Direwolfnj The restore purchase button helps to recover your purchases and you can find this button under App settings. You can find this by clicking on Avatar icon and then click on “Try for Free” and then if you scroll down you will find the “Restore” button. 

Direwolfnj

Hi Robin. Thank you for the reply, I did try the restore option already. The first, on my new iphone, there is no adfree subscription option under try for free Avatar, only premium subscription; the second, i tried restore any way and it response withe a error message. Seems it is not working on my second phone.

Robin_from_Fing

Hi @Direwolfnj
As I can see from your account, your ads-free subscription is active. To update you, ads-free subscription works on same device on which it is purchased. It cant be used on another device even though you are signed in with same account. Can you confirm if you are signing in to same device or not?