Why the names of the devices connected resets??

Yoshi

I opened the fing app and the names of the devices resets to the original names. I can't keep track now. Can you fix this?

I'm currently have premium plan. Few hours ago it was fine then I reopen the app after 4 hours and everything just back to the default. Need help

Robin_from_Fing

Hi @Yoshi
Are you using Fing app on Android or Apple device? Can you click on Avatar icon and then go to account storage and then click on 'Restore' and then check if the customized devices appear again or not?

Yoshi

https://community.fing.com/discussion/comment/25570#Comment_25570

Didn't work :(

Robin_from_Fing

Hi @Yoshi
Are you using Fing app on Android or Apple device? 

Yoshi

https://community.fing.com/discussion/comment/25577#Comment_25577

Android

Robin_from_Fing

Yoshi said:

@Yoshi<\/a>
Are you using Fing app on Android or Apple device? 
","bodyRaw":"Hi&nbsp;@Yoshi<\/a>
Are you using Fing app on Android or Apple device?&nbsp;<\/span>
","format":"wysiwyg","dateInserted":"2021-02-12T17:43:20+00:00","insertUser":{"userID":21,"name":"Robin","url":"https:\/\/community.fing.com\/profile\/Robin","photoUrl":"https:\/\/us.v-cdn.net\/6031733\/uploads\/userpics\/022\/nHQS48ATSNJKZ.jpg","dateLastActive":"2021-02-23T16:35:11+00:00","label":"admin"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":false,"showPostLink":false,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.fing.com\/discussion\/comment\/25577#Comment_25577","embedType":"quote"}"> https://community.fing.com/discussion/comment/25577#Comment_25577

Android

Can you confirm if you are still facing the issue? Also, have you enabled the location permissions for Fing app and making sure you are signed in to your Fing account.