Outage - Server issue RESOLVED
Comments
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@Robin, I can confirm that the firmware does not display on that screen, latest version of IOS and the Fing mobile app.Robin said:
I dont have an apple device to check. But to isolate this, @PeterP Are you also using an Apple device to run Fing app?Schorsch64 said:This is exactly the same on my iPhone - no firmware version shown by the app, just the MAC address
Thats Daphnee, she's a good dog...0 -
Of course, iPhone and iPad mean Apple devices. Don't your QA people test on them as well as Android? If not, you need to make the investment.Robin said:
I dont have an apple device to check. But to isolate this, @PeterP Are you also using an Apple device to run Fing app?Schorsch64 said:This is exactly the same on my iPhone - no firmware version shown by the app, just the MAC address
P.S. earlier versions of the App did show the firmware version. One of your engineering must have mistakenly removed it.0 -
Thanks @rooted @Marc for testing.
@PeterP
I can confirm this is a small UI bug only happening on Apple devices. I have passed this on to developers for review. With new version Fing 11 for iOS which will be released in a few weeks, this will be resolved as well. Thanks for bringing this to our attention.
Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0 -
This is unbelievable! First it's the never ending server bullshit, now this!
I'm getting a notification that my FingBox has been undiscoverable since Tuesday, as well as constant online/offline notifications tonight. I just noticed that the digital fence functionality is missing.
Additionally, my FingBox sees my Android tablet as the A.P., instead of my Arris modem/router through Xfinity. And I can't change it! Absolutely ridiculous!
I don't have the time to be babysitting all this, and I shouldn't have to. I said it before and I'll say it say again, I'm betting this is the new ownership making FingBox owners so frustrated and angry, that well give up and cave in to the new pricing model. If it's not, then FIX THIS B.S.!!!0 -
Couldn't agree more! And since we don't receive notifications about these outages and similar issues, one might not realize that their network has not been protected for the past 5+ days, as it was in my case when my FingBox somehow became undiscoverable without my knowledge, or a notification from Fing.OU812 said:Still down 2 hours later...it seems Fing is not 24/7 support and on this basis it is becoming difficult to recommend with this level of service interruption.
If I hadn't checked the forum tonight, I would have gone on believing my network was being protected when in fact, it hasn't been, because these latest issues apparently don't affect FingBox's blue light. Furthermore, you can bet their are thousands of FingBox owners worldwide who don't realize their networks might not be protected, and won't know unless by chance they come here and stumble upon this thread. Ridiculous!
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All I can do is confirm the service is indeed down currently, I apologize the for the inconvenience.
My Fingbox has once again failed to notify me of anything, it's just sitting there with no lights on and when I just opened the app it won't connect to the Fingbox.
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Unfortunately we established in February that the user base needs to inform Fing of a service issue, they have not yet developed an automated solution to identify failures. We’ve also commented on the need for a status confirmation in the app so people are aware of issues once recognised. Lastly, it has become well documented that support is below that now expected in the market which is reflected on commentary here and on Amazon in the review section for the Fingbox.Shooter said:
Couldn't agree more! And since we don't receive notifications about these outages and similar issues, one might not realize that their network has not been protected for the past 5+ days, as it was in my case when my FingBox somehow became undiscoverable without my knowledge, or a notification from Fing.OU812 said:Still down 2 hours later...it seems Fing is not 24/7 support and on this basis it is becoming difficult to recommend with this level of service interruption.
If I hadn't checked the forum tonight, I would have gone on believing my network was being protected when in fact, it hasn't been, because these latest issues apparently don't affect FingBox's blue light. Furthermore, you can bet their are thousands of FingBox owners worldwide who don't realize their networks might not be protected, and won't know unless by chance they come here and stumble upon this thread. Ridiculous!I don’t fancy using Domotz as an alternate solution due to the revised subscription tiers.
it looks like bit defender 2 is a possibility though it can slow a network down.
any other options we should consider?0 -
@Robin
2:28am Fingbox went offline then it went on line / offline over the following hours, like 20 times and came final (at least for now) online at 9:30am....
Sorry to say but your product starts to suck on top the release 2.5.1 can't for many users not ne installed!
I used to be a very happy use and supporter, note the "USED to"!
Can't do speed test as the PC I used can't install 2.5.1 so now I have to install on other computer which is not in my office
that is if 2.5.1 works on that one 
Steen0 -
It seems to be related to outages with app.fing.com. My Fingbox is reported as being offline at the same time as app.fing.com is down, while direct HTTP access to the Fingbox on my local network works fine. It would be good to get more data on this: Are you getting a 504 Gateway Timeout error from app.fing.com at the same time your Fingbox is reported as being offline?Incidentally, there are currently two other threads covering this in the same forum, maybe posts should be redirected to this one.
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Hi rooted,rooted said:@Robin<\/a>
2:28am Fingbox went offline then it went on line \/ offline over the following hours, like 20 times and came final (at least for now) online at 9:30am....
Sorry to say but your product starts to suck on top the release 2.5.1 can't for many users not ne installed!
I used to be a very happy use and supporter, note the \"USED to\"!
Can't do speed test as the PC I used can't install 2.5.1 so now I have to install on other computer which is not in my office that is if 2.5.1 works on that one
Steen","bodyRaw":"@Robin
2:28am Fingbox went offline then it went on line \/ offline over the following hours, like 20 times and came final (at least for now) online at 9:30am....
Sorry to say but your product starts to suck on top the release 2.5.1 can't for many users not ne installed!
I used to be a very happy use and supporter, note the \"USED to\"!
Can't do speed test as the PC I used can't install 2.5.1 so now I have to install on other computer which is not in my office that is if 2.5.1 works on that one
Steen","format":"wysiwyg","dateInserted":"2021-03-06T09:53:14+00:00","insertUser":{"userID":912,"name":"seh2000","url":"https:\/\/community.fing.com\/profile\/seh2000","photoUrl":"https:\/\/us.v-cdn.net\/6031733\/uploads\/userpics\/26IPW1SNSNJ8\/nWVH2IRS4IHQ3.png","dateLastActive":"2021-03-06T13:46:12+00:00","label":"✭✭"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":false,"showPostLink":false,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.fing.com\/discussion\/comment\/26327#Comment_26327","embedType":"quote"}"> https://community.fing.com/discussion/comment/26327#Comment_26327Do you have a fingbox or are you using Fing Desktop?
I have a fingbox V1, I have windowsdesktop and the macdesktop
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No I have not seen 504, but the web page is super slow...Bzglwrtz said:It seems to be related to outages with app.fing.com. My Fingbox is reported as being offline at the same time as app.fing.com is down, while direct HTTP access to the Fingbox on my local network works fine. It would be good to get more data on this: Are you getting a 504 Gateway Timeout error from app.fing.com at the same time your Fingbox is reported as being offline?Incidentally, there are currently two other threads covering this in the same forum, maybe posts should be redirected to this one.0
This discussion has been closed.
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