Outage - Server issue RESOLVED
Comments
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nozero said:To update: Our Engineering team have confirmed that following the server issue on the 9th\/10th Feb<\/b>, and the subsequent work completed to resolve, we did experience an issue whereby 10-15% of Fingbox users experienced connected issues this morning. Our engineers have been working on this and it should now be resolved now. Apologies once again for the inconvenience.
If you are still facing issue then DM me the MAC address of the Fingbox. Thanks
","bodyRaw":"Hi All,
To update: Our Engineering team have confirmed that following the server issue on the 9th\/10th Feb<\/b>, and the subsequent work completed to resolve, we did experience an issue whereby 10-15% of Fingbox users experienced connected issues this morning. Our engineers have been working on this and it should now be resolved now. Apologies once again for the inconvenience.
If you are still facing issue then DM me the MAC address of the Fingbox. Thanks
","format":"wysiwyg","dateInserted":"2021-02-12T10:57:11+00:00","insertUser":{"userID":21,"name":"Robin","url":"https:\/\/community.fing.com\/profile\/Robin","photoUrl":"https:\/\/us.v-cdn.net\/6031733\/uploads\/userpics\/022\/nHQS48ATSNJKZ.jpg","dateLastActive":"2021-02-12T17:11:12+00:00","label":"admin"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":false,"showPostLink":false,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.fing.com\/discussion\/comment\/25551#Comment_25551","embedType":"quote"}"> https://community.fing.com/discussion/comment/25551#Comment_25551I sent my Fingbox mac to you via DM, but received no response. What am I to understand? Did you get it?
Robin (Admin at Fing)
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The user and all related content has been deleted.0
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Since last Night i have red and yellow lights. This Morning my fingbox is unreachable from the app (letztes Update 1 Woche vorher). Blue Light, 5 minutes reachable, Now the same again, red light (the internet connection is ok) and the windows desktop shows an empty screen for my network. 10 minutes later it´s working . What shit happens ?
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Not working for me, either, or when it does, very intermittent - I thought it was my fingbox, and tried to raise a ticket but the link just sent me to the community portal.
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I have tried to raise a ticket, or at look for how to raise a ticket, but all avenues push me to this community forum. Is there an on-going issue with FIngbox, or the relevant servers? On the app, it doesn't seem to be updating, and the data is very out-dated.Internet itself is working fine. And surely at the same time, two Fingboxes can't have stopped working, in two separate locations, with different ISP's!0
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"why has my Fing box started to drop connections over the past 5 days, intermittent service" - I Have the same Problem for the last 2 Days. 5 Minutes blue light, everything ist fine, then red light, no update of the database in the app and on desktop. My location is germany near cologne, Vodafone Cable (1 Gbit down / 50 Mbit up)
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JakeD said:Not working for me, either, or when it does, very intermittent - I thought it was my fingbox, and tried to raise a ticket but the link just sent me to the community portal.3
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Judging by the number of users mentioning it above, it must be a widespread issue, and not individual issues, as I originally thought.Anyone have a link on where to raise a ticket?Hopefully the more of us that raise a ticket, the ore likely this issue will be seen and subsequently resolved.0
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JakeD said:Judging by the number of users mentioning it above, it must be a widespread issue, and not individual issues, as I originally thought.Anyone have a link on where to raise a ticket?Hopefully the more of us that raise a ticket, the ore likely this issue will be seen and subsequently resolved.1
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Gero said:I use the fingbox v1 for many years, no problems - but in the last days many connection problems, very intermittent - i thing it´s a problem withe the fing sever or the database. now i have the rotating yellow light.0
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OU812 said:
Ever since the subscription service ambush, and the pushback by FingBox owners, in my opinion, this company and its new owners have been deliberately causing issues in order to frustrate us into either subscribing or leaving altogether. Why?... because they see FingBox owners as a pain to keep satisfied, while I'm also assuming that it's costly to maintain as a part of their new structure and future direction. Of course there will be fervent company denial, but such tactics are certainly not uncommon in the name of "profits at any cost". But that's just my opinion!0 -
Hi All, I have updated the initial post to reflect the current issues. Also, I have sent private mail to users who are still facing the issues so I can manually troubleshoot and resolve this issue. Please check your inboxes. Thanks.Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!3 -
I had a reply to my ticket - there is an issue with servers adversely impacting a few Fing boxes which they are looking to resolve. No other support as they said my box was now working - which it was.
Interestingly all speed test reports from my schedule from 6th Feb were lost!
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@nozero
You have created multiple support tickets and instead of replying to one email, you are creating a new email which makes it difficult to keep all information in one place and help you better. I have merged your similar tickets and responded to you so we can quickly resolve your issue. Sending private mail is to address the issue quickly rather than in the community.Robin (Admin at Fing)
Getting Started? Please refer to Community guidelines & Community User Guides. HAPPY POSTING!!!0
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