Outage - Server issue RESOLVED

AviBob

Many of us spend time trouble shooting, only to find out way later it 9n your end. Please figure out a way to let us know sooner

Robin_Ex_Fing

nozero said:

To update: Our Engineering team have confirmed that following the server issue on the 9th\/10th Feb<\/b>, and the subsequent work completed to resolve, we did experience an issue whereby 10-15% of Fingbox users experienced connected issues this morning. Our engineers have been working on this and it should now be resolved now. Apologies once again for the inconvenience.
If you are still facing issue then DM me the MAC address of the Fingbox. Thanks
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To update: Our Engineering team have confirmed that following the server issue on the&nbsp;9th\/10th Feb<\/b>, and the subsequent work completed to resolve, we did experience an issue whereby 10-15% of Fingbox users experienced connected issues this morning. Our engineers have been working on this and it should now be resolved now. Apologies once again for the inconvenience.
If you are still facing issue then DM me the MAC address of the Fingbox. Thanks
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I sent my Fingbox mac to you via DM, but received no response. What am I to understand? Did you get it?

Thanks, I have received your MAC address and our usual response time is between 12-24 hours. As I can see your Fingbox has been reset and you need to add your Fingbox to your Fing app again. I have sent you some steps to add Fingbox again to your network if you are unable to do so. 

[Deleted User]

The user and all related content has been deleted.

OU812

Yes, another outage,  7 hours so far...

rooted

https://community.fing.com/discussion/comment/25664#Comment_25664

It must be localized, no issues here.

OU812

Came back for 30 mins this morning and has dropped server connection again

OU812

@Robin

why has my Fing box started to drop connections over the past 5 days, intermittent service?

rooted

No issues with your Internet I'm guessing?

OU812

no, can speed test from app on device but network shown as unreachable 

OU812

Still up and down...

OU812

Raised a ticket

Gero

Since last Night i have red and yellow lights.  This Morning my fingbox is unreachable from the app (letztes Update 1 Woche vorher).  Blue Light, 5 minutes reachable, Now the same again, red light (the internet connection is ok) and the windows desktop shows an empty screen for my network. 10 minutes later it´s working . What shit happens ?

JakeD

Not working for me, either, or when it does, very intermittent - I thought it was my fingbox, and tried to raise a ticket but the link just sent me to the community portal.

(https://help.fing.com/article-categories/fingbox/)

JakeD

I have tried to raise a ticket, or at look for how to raise a ticket, but all avenues push me to this community forum. Is there an on-going issue with FIngbox, or the relevant servers? On the app, it doesn't seem to be updating, and the data is very out-dated.

Internet itself is working fine. And surely at the same time, two Fingboxes can't have stopped working, in two separate locations, with different ISP's!

Gero

"why has my Fing box started to drop connections over the past 5 days, intermittent service" - I Have the same Problem for the last 2 Days. 5 Minutes blue light, everything ist fine, then red light, no update of the database in the app and on desktop. My location is germany near cologne, Vodafone Cable (1 Gbit down / 50 Mbit up)

OU812

JakeD said:

Not working for me, either, or when it does, very intermittent - I thought it was my fingbox, and tried to raise a ticket but the link just sent me to the community portal.

(https://help.fing.com/article-categories/fingbox/)

I’ve managed to raise a ticket, I just wish they’d acknowledge they have an issue rather than waste users time problem solving at their end.

Rhino8898

https://community.fing.com/discussion/comment/25680#Comment_25680

Any luck ? I'm getting the same issue today

Gero

I use the fingbox v1 for many years, no problems - but in the last days many connection problems, very intermittent - i thing it´s a problem withe the fing sever or the database. now i have the rotating yellow light.

JakeD

Judging by the number of users mentioning it above, it must be a widespread issue, and not individual issues, as I originally thought.

Anyone have a link on where to raise a ticket?

Hopefully the more of us that raise a ticket, the ore likely this issue will be seen and subsequently resolved.

OU812

JakeD said:

Judging by the number of users mentioning it above, it must be a widespread issue, and not individual issues, as I originally thought.

Anyone have a link on where to raise a ticket?

Hopefully the more of us that raise a ticket, the ore likely this issue will be seen and subsequently resolved.

Send an email to [email protected]

OU812

Gero said:

I use the fingbox v1 for many years, no problems - but in the last days many connection problems, very intermittent - i thing it´s a problem withe the fing sever or the database. now i have the rotating yellow light.

I still have flashing orange, long and then 2 short

Shooter

OU812 said:

@Robin

why has my Fing box started to drop connections over the past 5 days, intermittent service?

Ditto!!!
Ever since the subscription service ambush, and the pushback by FingBox owners, in my opinion, this company and its new owners have been deliberately causing issues in order to frustrate us into either subscribing or leaving altogether. Why?... because they see FingBox owners as a pain to keep satisfied, while I'm also assuming that it's costly to maintain as a part of their new structure and future direction. Of course there will be fervent company denial, but such tactics are certainly not uncommon in the name of "profits at any cost". But that's just my opinion! 

OU812

Came on for a minute, sighted in and out as all history lost from 6th Feb and guess what, unreachable again...

OU812

Database issue then?

Shooter

  BTW, the title needs to be changed from:
"Outage - Server issue 9th February 2021 (FIXED)"
                                      to
"Outage - Server issue 9th - 16th February 2021(STILL UNRESOLVED)" 

seh2000

I have the same issue with a fingbox V1 that is leaving and coming for the past hours.
Android App can't show speed test  on and off.

gyre

fingbox v1 user here.  box marked as down an hour ago.  i can ping it, but no other functionality

Robin_Ex_Fing

Hi All, I have updated the initial post to reflect the current issues. Also, I have sent private mail to users who are still facing the issues so I can manually troubleshoot and resolve this issue. Please check your inboxes. Thanks.

OU812

I had a reply to my ticket - there is an issue with servers adversely impacting a few Fing boxes which they are looking to resolve. No other support as they said my box was now working - which it was.

Interestingly all speed test reports from my schedule from 6th Feb were lost!

Robin_Ex_Fing

@nozero
You have created multiple support tickets and instead of replying to one email, you are creating a new email which makes it difficult to keep all information in one place and help you better. I have merged your similar tickets and responded to you so we can quickly resolve your issue. Sending private mail is to address the issue quickly rather than in the community.