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Outage - Server issue RESOLVED
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Hey @OU812 - just a quick thought that you've probably already tested but this happened to me briefly. I replaced the white standard CAT6 Fingbox cable that came with the device with a new CAT8 cable that should have been backwards compatible and suffered the identical symptoms - only 100Mb/s measurement. Something similar couldn't have happened to you could it? Somewhere in the app it warns you if the FB isn't connected at 1Gb/s if I recall.
Cheers,
S.
I presumed that the speed test taken from the desktop app is taken via the Fingbox.
When speed test is done from the Android app, then for sure I see a difference.
Speed test from Android: Latency = 7ms, DL = 529, UL 89
Speed test from Windows Desktop App: Latency = 5ms, DL = 900, UL = 88
Speed test dslreports.com/speedtest: Latency = 18ms, DL = 925, UL = 90
Speed test MLAB: Latency = 3ms, DL = 858, UL = 88
I took the difference between Android and Windows due to other circumstances...
I use CAT6 between all wired devices (PCs/MACs/Switches/Router) and all have giga speed LAN ports...Internet access is FFTH 1000 DL/UL100 (reason for lower UL is due to having QS setting that basically eliminates buffer bloat
When I select speed test on app splash page it gives me the choice - from fingbox or from device.
fingbox is wired and device is wireless
desktop is wired
unusual problem to have.
mlab seemed to have an issue with connections above 500mb which may explain some of your differences
A further update. My Fingbox just dropped to 100Mb/s connection again randomly on the original CAT 6 cable. After some fiddling it turned out the use of the spare USB A slot on the FB to power a monitor-io was causing the drop (I figured hey it's a free slot). Once the monitor-io was removed both the CAT6 and CAT8 cables delivered 1 Gb/s connection and associated non clamped speed tests consistently.
I followed the instructions to be added to the Community Digest list on April 8 and received my first Fing Community Digest email early this morning Pacific Time sent by Arriana from Fing. It highlights a few interesting topics currently being discussed in Community threads and provides links to them. This is different from the Fing News I have been receiving for some time from Arianna. I look forward to future email editions of both the Community Digest and Fing News.
If you aren’t receiving the Fing Community Digest and would like to do so, follow the instructions in the quoted post above to be added to the mailing list.
@Ciaran @Robin Thank you for making this happen.
thank you
Exactly like my problems and they are still occuring, almost daily. Been so for months but not from the beginning of my Fing time (I bought it very early).
I am experiencing, something similar as Michael and KrB...as you can see from the below...
Steen
I have sent you all private mail to address your query. Please reply to my message directly. It may be individual cases which might not be related to this outage issue and we haven't had repeat of any outage server issue on our side. Thanks
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@Robin Judging by the number of posts to this thread and your most recent post, there are now only a small number of FB owners being affected by the offline/online episodes. This is definitely a good thing!
Does this mean the cause has been identified and a fix has been implemented?
An answer to this question would be appreciated along with an update.
Since the last update by developers, we are continuously monitoring the servers but we haven't had any new report of the server outage. At this stage, we don't want to jinx it by saying it is resolved but we are still monitoring it. Once we are satisfied with all testing then we will update everyone if it is permanently fixed.
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Outage here in Uk - Fing Box lost connection since 21:08 today
Outage 5 hours and counting here in Canada
We’ve dropped and shredded all our client’s FingBox’es a few weeks ago and exchanged them for a Pi solution. We were done with this after the issues went on for days and are glad we swapped everything.
We had the idea the place got hacked, especially because there was no deny from Fing. Can’t sell that as a security option.
Will drop my private account also. Best of luck to all.
To qualify for Fing's customers, it was mentioned that this was not a results of a hack back in post 1174. I am pasting a response from @Robin from Fing below for reference below. I believe there may be other places where this was mentioned as well.
Don’t suppose you could share what Pi solution you opted for?
I am sure I and many others would welcome an alternative solution right now.
Sadly, my FB v1 continues to drop out, and my confidence in Fing to address root cause diminishes as each day passes. 😔
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
Getting Started? Please refer to Community guidelines & Community User Guides("Helping Hand"). HAPPY POSTING!!!
@Robin could you just check if my fingbox is disconnected due to your server issue or whether it’s something else ? Thanks
You are correct, the app tells you the connection speed which for some unknown reason had dropped off 1gs to 100mbs. A quick reboot and replay of the cable into the switch resolved it. Thanks